Apple music - an unknown error occurred (400)

Question

Level 1

0 points

Apple music - an unknown error occurred (400)

I have been trying to find, first a reason and than a fix for the troubles I have with Apple Music on my MacBook. I haven't succeeded in any of this why I hope one of you can help me.

For the last couple of days (maybe since the latest update) I haven't been able to stream and download music from Apple Music. If I start streaming songs it just skip to the next song and when I try to download a song I get the message "an unknown error occurred (400)".

I can use Apple Music on other devises, so it shouldn't be a problem with my account ´

MacBook, OS X Yosemite (10.10.4)

Posted on Jul 18, 2015 8:25 AM

Reply

Answer 1

Jul 18, 2015 10:22 AM in response to Rezte

Hi I have this exact same problem, although I've only noticed it today.

I was streaming Apple Music songs on my Mac last weekend over a Wifi connection just fine, but when I tried to do it this morning, it only played the cached songs from last weekend before I realised.

My iPhone plays all the songs just fine, as does my iPad. I tried signing in and out of iTunes, restarting my Mac and went through all my account settings to see if there was a setting I had overlooked. Nothing.

Any fix on this would be much appreciated.

Reply

Answer 2

Jul 18, 2015 10:28 AM in response to Audiotaku

From another thread:

Fix (from Apple Support)

System Preferences > Network > Advanced > DNS

Click the + icon and enter this number > 199.85.127.10

Should work. No need to amend back once a permanent fix is in place.

They're on top of it apparently.

Hope it works, as it does for me now.

Reply

Answer 3

Jul 18, 2015 12:37 PM in response to Rezte

Yup this has helped me as I've had the same issue. Spent all afternoon on the phone to Apple to 3 different people, neither had a clue what was going on ...

Reply

Answer 4

Jul 18, 2015 12:56 PM in response to Audiotaku

Not sure if it's wise to change to unknown DNS servers.

But I feel you. This error 400 thing should not have happened. Immensely frustrating and gives a terrible impression for Apple Music.

Reply

Answer 5

Jul 18, 2015 2:13 PM in response to Audiotaku

yep this worked for me and was on apple chat for an hour earlier

Reply

Answer 6

lambo98

Level 1

0 points

Jul 18, 2015 2:33 PM in response to Rezte

Working now. Thank you

Reply

Answer 7

Jul 18, 2015 11:23 PM in response to Usernamenotok

Yup agree - Highly recommend that anyone trying this use a published dns from somewhere like Norton.

https://connectsafe.norton.com/

This will provided a choice of DNS if you wish to filter certain 'sites' for obvious reasons.

Reply

Answer 8

JAC53

Level 1

0 points

Jul 19, 2015 6:56 AM in response to Audiotaku

Thanks for this, it worked for me.

I was beginning to doubt my sanity when I couldn't get it to work. All now working fine. Still waiting for a response from an email to Apple Support.......

Reply

Answer 9

Jul 19, 2015 7:11 AM in response to Audiotaku

I tried this - and switched to a Google DNS - but it doesn't seem to have worked.

Reply