What is Advanced Mac Cleaner?

A window keeps popping up for an an app called Advanced Mac Cleaner. Is this legit? Should I do it or is it a third party scam?


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MacBook Pro

Posted on Jul 18, 2015 4:37 PM

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Posted on Mar 8, 2018 7:50 AM

Also, this Advanced Mac cleaner - I have read here that ppl say its a scam - is there a way to block this?

Have you actually installed this garbage, or are these just scary sounding ads that pop up while you're using your browser?


There are only two apps experienced users recommend for Macs. MalwareBytes for Mac and EtreCheck. These links are each directly to the respective developer's sites. Do not even think about downloading them from anywhere else.


From what you describe, I would suggest you first run EtreCheck. When it's finished, copy/paste the full report here. All personal information is automatically redacted by EtreCheck. All we'll see is relevant information, which is what type of Mac you have, amount of RAM installed, etc., and the most important part, what processes are running. That will show whether or not your Mac is plagued with adware or other junk.


MalwareBytes focuses on finding adware, ransomware and other junk that shouldn't be on your Mac. When it's done searching, it will show a list of anything it finds and offers to remove it. The app never just deletes things without your okay.

98 replies

Apr 5, 2016 8:47 AM in response to jehrke7

jehrke7 wrote:


I have recently been using a program called "MacClean." Is this also a scam? It appears to speed computers up at least for a while...It's also been fairly handy in removing applications. Anyone else use this or know anything about it?

You do not need any app that claims to protect, clean, boost performance, manage, etc. You only need to follow this advice: Effective defenses against malware and other threats

Apr 5, 2016 9:17 AM in response to jehrke7

jehrke7 wrote:


I have recently been using a program called "MacClean." Is this also a scam? It appears to speed computers up at least for a while...It's also been fairly handy in removing applications. Anyone else use this or know anything about it?


Yes, it's a scam. Macs do not need any application that claims it will clean, organize, refresh, optimize, or otherwise perform any other kind of maintenance on the computer. I also don't think it's necessary to use a 3rd party program to delete anything from the computer, be it a file or an application. Applications can be easily removed by either dragging and dropping into the Trash or by using the uninstaller that came with the download. You should never, never use any such program to remove an OS X component like Safari, iTunes, or Mail — they are built into the operating system and cannot be removed. Attempting to do so can damage the operating system.

Apr 5, 2016 9:50 AM in response to pinkstones

Absolutely, 100% agree with the third party apps. Can't agree with removing OS X installed apps. I remove them all the time. Almost all of the apps installed by OS X in the Applications folder and the Utilities folder can be removed with zero effect on the OS. They're just applications, not OS components.


Of the very few that shouldn't be removed is Automator. The OS itself does use that one for some background functions. You can otherwise delete darn near anything else. Safari is just a browser, the same as Firefox or Chrome. Removing Safari does nothing but remove a web browser from your Mac. Mail is nothing but an email client. It also has zero connection to the operation of the OS. Same with Font Book and many other apps.


This is all I have of the apps OS X installed on a separate partition of El Capitan in the Applications folder. Even those (other than Automator) the OS does not need. I leave them only because I occasionally use them. The rest went in the trash. The OS runs perfectly fine without them.


App Store

Automator

Calculator

Calendar

Contacts

Dictionary

DVD Player

Image Capture

iTunes

Maps

Messages

Preview

QuickTime Player

Safari

System Preferences

Aug 9, 2016 11:09 AM in response to gaelledw

Not who you responded to, but I find MalwareBytes Anti-Virus for Mac to be a very useful tool. Unlike typical AV software, MBAM is a cleaning tool, not something that eats up system resources continually, and slowing the entire computer down.


Like any such tool, it can only clean what it knows about. The adware makers have been going overboard as of late, creating new junk, or changing existing adware so that the file names they install constantly change. So such a tool also has to be constantly updated to be aware of what to find and remove.


That doesn't mean it's bad. Manual methods will fail for the same reason. If you don't know what to look for, you can't know what to remove. People write the MalwareBytes app, and people write the manual methods. Both will have a percentage of failures removing adware.


My suggestion is to run MalwareBytes for Mac first. Let it find and remove as much as it can. If after that you still have persistent adware issues, then you'll need to dig manually to find things. Also, MBAM has a button in it to inform them of such issues. You can then choose to send a system snapshot to them. They can then examine it for items that are causing the problem and update the app to recognize them.

Sep 2, 2016 7:52 AM in response to Judith317

There are various web pages that show the manual method to remove this garbage. How recent they are will determine how well they work. But for your basic question, you need to remove the startup item in your user account. Open the System Preferences and click on Users & Groups, then your account name in the left column. Click on Login Items at the right. Highlight any reference to Advanced Mac Cleaner or Mac Defender. Click the - button to remove it.


This only stops the automatic launch at startup or restart. Follow the directions at the bottom of this site to remove items related to Advanced Mac Cleaner. Note that the first step is the kill the process already running in RAM by using the Activity Monitor. Do that before removing the Login Items entry.


If you do any other searching around, be aware of sites like this one. They list the first method as downloading MacKeeper to remove Advanced Mac Cleaner. MacKeeper itself is as much of a scam as AMC. That's like using a sledgehammer to fix your watch. They do at least add some useful manual information by adding file locations to look for. At the same time, they very idiotically suggest removing the entire Applications folder! Now, they may have used Paint 2 as an example of removing a suspicious app within the Applications folder, but that's not how they wrote the wording above the image. It simply says, >>Applications >> Move to Trash. I could see a lot of inexperienced users putting the entire Applications folder in the trash following the instructions verbatim.


Advanced Mac Cleaner has a removal tool for download on their own site, but I wouldn't trust that to do what it says for a moment.


Notice that between the two sites, the files they list to find and manually remove are different. That's part of why these types of apps are so difficult to remove. The makers of this crap keep changing the names of the files, the number of them they install, and where on the drive they're installed to. So even these together may not get everything. To summarize:


1) Make a full backup before proceeding with manual instructions. Accidentally removing the wrong thing (like the entire Library folder either at the root of the drive, or the same named folder in your user account) will require reinstalling the backup.


2) Open Activity Monitor in the /Applications/Utilities/ folder. Sort by name and look for Advanced Mac Cleaner or Mac Defender in the list. Highlight it (or both, one at a time) and click the X button to kill the process.


3) Remove the similarly named entry from your Login Items.


4) Locate and remove any of these files you find. The tilde ~ means they're in your user account, not the main Library folder.


/Library/Application Support/Advanced Mac Cleaner/


~/Library/Internet Plug-Ins/Advanced Mac Cleaner NPAPIPlugin.plugin


/Library/PrivilegedHelperTools/Jack


/Library/InputManagers/CTLoader/


/System/Library/Frameworks/Advanced Mac Cleaner.framework


~/Library Folder – Advanced Mac Cleaner; hlpramc


~/Library/Logs – Advanced Mac Cleaner.log; helperamc.log


~/Library/Application Support – Advanced Mac Cleaner; amc


~/Library/Caches – com.pcv.hlpramc; com.PCvark.Advanced-Mac-Cleaner


~/Library/Saved Application State – com.PCvark.Advanced-Mac-Cleaner.savedState


~/Library/Preferences – com.pcv.hlpramc.plist; com.PCvark.Advanced-Mac-Cleaner.plist


~/Library/LaunchAgents – com.pcv.hlpramc.plist; com.PCvark.Advanced-Mac-Cleaner.plist

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What is Advanced Mac Cleaner?

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