Wireless Keyboard and Mouse drivers. Win 7, iMac 5K

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Level 1

99 points

Wireless Keyboard and Mouse drivers. Win 7, iMac 5K

I have gotten Windows 7 Ultimate running on 2014 iMac 5K with 3 TB Fusion drive.

The problem is that some drivers are not working as well as an older installation we have on a 2010 iMac with Windows 7.

Specifically:

keyboard screen brightness and sound volume controls do not work
magic mouse scrolling is jerky and useless
wireless trackpad tap stuff isn’t quite right
bluetooth input devices take a few seconds to get recognized first time.

I used BCA to create a USB 2.0 Win 7 install disk with BCA-selected boot camp drivers, and BCA ran the Boot Camp installation normally right after Windows installation. (screen brightness and volume controls on keyboard did not work).

Then I did many rounds of Windows Update and eventually wound up with an updated SP1 installation. I went into the BootCamp folder on the USB 2 installation drive and ran Setup again. Screen brightness and volume controls on keyboard still do not work.

The version of Boot Camp is 5769, according to the XML.

In Device Manager there are no warning icons. But I don’t think some of the drivers look right. The keyboard driver, for example, shows up as HID Keyboard Device from Microsoft, dated 2006. The mouse and trackpad both show up as Microsoft 2006 era HID-compliant mice.

Can this be corrected easily, for example by using a slightly different version of the Boot Camp, or first changing some Microsoft settings before re-installing Boot Camp drivers? Or by installing specific drivers for the keyboard, mouse and trackpad? I am installing from an administrator account, but is there some additional setting for permissions?

Thanks!

iMac with Retina 5K display, OS X Yosemite (10.10.4), 3 TB Fusion

Posted on Jul 19, 2015 9:18 AM

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Answer 1

Loner T

Level 9

59,477 points

Jul 19, 2015 9:53 AM in response to Suzanne S

You should get Apple HID Drivers not the old M$ drivers in Device Manager. Can you post a screen shot the Device Manager with HID expanded?

You are running W7. Is it possible to test with W8.1?

This is what they should look like...

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Answer 2

Suzanne S Author

Level 1

99 points

Jul 19, 2015 10:18 AM in response to Loner T

Sorry for the quality of the screen shot. The PrtScn mapping does not work either.

I don't have a copy of Windows 8.1, unfortunately.

Thanks!

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Answer 3

Loner T

Level 9

59,477 points

Jul 19, 2015 10:26 AM in response to Suzanne S

1. Windows has a pretty close equivalent of OS X Grab - http://windows.microsoft.com/en-us/windows/use-snipping-tool-capture-screen-shot s#1TC=windows-8

2. What happens if you go to the Apple folder inside the Bootcamp folder and manually run the Keyboard64.exe installer? You currently do not have the Apple Keyboard driver installed.

3. Can you run

Resetting the System Management Controller (SMC) on your Mac - Apple Support

How to Reset NVRAM on your Mac - Apple Support

4. It is possible that the W7 OS is not seeing hardware correctly. Was Windows installed using EFI Boot or legacy BIOS? Please see the following MSInfo32.exe screen.

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Answer 4

Jul 19, 2015 11:46 AM in response to Suzanne S

I've just installed windows 7 ultimate using boot camp, but when I've got to the windows set up, i can't do anything because the mouse will not work or the key board.. I'm completely stuck, do you know what i can do ?

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Answer 5

Jul 19, 2015 11:52 AM in response to Loner T

hi, I'm having a similar issue, I've installed windows ultimate using boot camp, but on the windows set up I'm completely stuck, because the mouse and key board aren't working, so i can't enter anything or click anything, I'm just stuck on the set user name screen.. do you know what could be causing this and how can i fix it ?

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Answer 6

Loner T

Level 9

59,477 points

Jul 19, 2015 12:38 PM in response to funkyfxxker

If you use a USB3 flash drive, because the Windows 7 installer does not have USB3 drivers, it cannot load the files needed to support devices from WinPE. Please use a USB2 flash drive.

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Answer 7

Suzanne S Author

Level 1

99 points

Jul 19, 2015 1:46 PM in response to Loner T

1. Thanks!
2. Installation of keyboard driver fails with this message:

3. I performed both, and retested the keyboard driver installation after each. No change.
4. BCA did the whole thing silently, but I _think_ it has to use EFI to set up a smallish Windows partition at the "far end" of a 3 TB fusion drive. Is there a command line on OS X that would tell you definitively? Or does this tell you?

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Answer 8

Loner T

Level 9

59,477 points

Jul 19, 2015 1:49 PM in response to Suzanne S

Please post the output of

sudo gpt -vv -r show /dev/disk0

sudo gpt -vv -r show /dev/disk1

from OS X Terminal.

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Answer 9

Suzanne S Author

Level 1

99 points

Jul 19, 2015 2:04 PM in response to Loner T

sudo gpt -vv -r show /dev/disk0

___________________________

gpt show: /dev/disk0: mediasize=121332826112; sectorsize=512; blocks=236978176

gpt show: /dev/disk0: PMBR at sector 0

gpt show: /dev/disk0: Pri GPT at sector 1

gpt show: /dev/disk0: Sec GPT at sector 236978175

start size index contents

0 1 PMBR

1 1 Pri GPT header

2 32 Pri GPT table

34 6

40 409600 1 GPT part - C12A7328-F81F-11D2-BA4B-00A0C93EC93B

409640 236306352 2 GPT part - 53746F72-6167-11AA-AA11-00306543ECAC

236715992 262144 3 GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC

236978136 7

236978143 32 Sec GPT table

236978175 1 Sec GPT header

sudo gpt -vv -r show /dev/disk1

_______________________________

gpt show: /dev/disk1: mediasize=3000592982016; sectorsize=512; blocks=5860533168

gpt show: /dev/disk1: Suspicious MBR at sector 0

gpt show: /dev/disk1: Pri GPT at sector 1

gpt show: /dev/disk1: Sec GPT at sector 5860533167

start size index contents

0 1 MBR

1 1 Pri GPT header

2 32 Pri GPT table

34 6

40 409600 1 GPT part - C12A7328-F81F-11D2-BA4B-00A0C93EC93B

409640 3695629584 2 GPT part - 53746F72-6167-11AA-AA11-00306543ECAC

3696039224 1269760 3 GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC

3697308984 712

3697309696 597653504 4 GPT part - EBD0A0A2-B9E5-4433-87C0-68B6B72699C7

4294963200 2040

4294965240 1565305744 5 GPT part - 53746F72-6167-11AA-AA11-00306543ECAC

5860270984 262144 6 GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC

5860533128 7

5860533135 32 Sec GPT table

5860533167 1 Sec GPT header

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Answer 10

Loner T

Level 9

59,477 points

Jul 19, 2015 2:09 PM in response to Suzanne S

This is a standard GPT on a 3TB Fusion disk. This is a non-EFI installation since there is no MSR partition.

Can you post the output of sudo fdisk /dev/disk1?

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Answer 11

Suzanne S Author

Level 1

99 points

Jul 19, 2015 2:16 PM in response to Loner T

sudo fdisk /dev/disk1

Disk: /dev/disk1 geometry: 97451/255/63 [1565565872 sectors]

Signature: 0xAA55

Starting Ending

#: id cyl hd sec - cyl hd sec [ start - size]

------------------------------------------------------------------------

1: EE 1023 254 63 - 1023 254 63 [ 1 - 409639] <Unknown ID>

2: AC 1023 254 63 - 1023 254 63 [ 409640 - 3695629584] <Unknown ID>

3: AB 1023 254 63 - 1023 254 63 [3696039224 - 1269760] Darwin Boot

*4: 07 1023 254 63 - 1023 254 63 [3697309696 - 597653504] HPFS/QNX/AUX

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Answer 12

Loner T

Level 9

59,477 points

Jul 19, 2015 3:09 PM in response to Suzanne S

Yes, it is a BIOS installation.

How painful is it to remove it and install it? W7 on newer hardware is a challenge.

Unless W7 is absolutely necessary, I would strongly recommend W8.1.

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Answer 13

Suzanne S Author

Level 1

99 points

Jul 19, 2015 6:49 PM in response to Loner T

I really, really appreciate your help with this!

Is a BIOS installation a bad thing? After all the angst earlier over 3TB Fusion drives and BootCamo, I thought it safest to just let BCA do everything, as recommended by Apple. Does BCA use EFI instead of BIOS with W8.1?

It is not out of the question for me to buy 8.1, remove the bootcamp partition, recreate the partition, and reinstall W8.1 and my game and voice software. Fortunately, I only use BootCamp for a couple of games. It is just slightly daunting, when -- so far -- all I am sure isn't working is the (very useful) keyboard mappings, and the scrolling on the Magic Mouse being lousy. (I can use a USB mouse). Big question: is it likely that other more insidious things are wonky and going to bite me? As far as I can tell, everything (network, screen, sound), other than my original complaints are working OK, but I have barely gotten set up.

Since I have W7, my plan had been to use that a bit longer, then upgrade to W10 when drivers for iMac 5K are ready. Is that likely to be a long time? Are people already having good results with that in beta testing? Perhaps I should bite the bullet and install 8.1 now, and upgrade from that, when it is safe to go in the water?

Thanks!

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Answer 14

Loner T

Level 9

59,477 points

Jul 19, 2015 7:33 PM in response to Suzanne S

Suzanne S wrote:

Is a BIOS installation a bad thing? After all the angst earlier over 3TB Fusion drives and BootCamo, I thought it safest to just let BCA do everything, as recommended by Apple. Does BCA use EFI instead of BIOS with W8.1?

It depends on your Mac Model Identifier. Prior to Late 2013 models are BIOS, while later models can be either. EFI is faster than BIOS. Your iMac5K is a UEFI-compliant machine. W7 was a weak for EFI support, which got much better with W8 and then much better with W8.1.

It is not out of the question for me to buy 8.1, remove the bootcamp partition, recreate the partition, and reinstall W8.1 and my game and voice software. Fortunately, I only use BootCamp for a couple of games. It is just slightly daunting, when -- so far -- all I am sure isn't working is the (very useful) keyboard mappings, and the scrolling on the Magic Mouse being lousy. (I can use a USB mouse). Big question: is it likely that other more insidious things are wonky and going to bite me? As far as I can tell, everything (network, screen, sound), other than my original complaints are working OK, but I have barely gotten set up.

You can test W7 EFI install, but manual partitioning is painful on 3TB Fusion drives. If things are working now, I suggest you continue for another two-three weeks and then get W10.

Since I have W7, my plan had been to use that a bit longer, then upgrade to W10 when drivers for iMac 5K are ready. Is that likely to be a long time? Are people already having good results with that in beta testing? Perhaps I should bite the bullet and install 8.1 now, and upgrade from that, when it is safe to go in the water?

W7.1/8.1 64-bit drivers should work on W10, as long as you upgrade, and not use a clean W10 install. You can test clean install, but it has a fair share of challenges including BC drivers.

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Answer 15

Suzanne S Author

Level 1

99 points

Jul 19, 2015 9:36 PM in response to Loner T

One more question. Before the keyboard driver fails to install as per above screen shot, it first asks me if I really want to install this driver from an unknown vendor. Could this be the problem? Is the final error message a red herring?

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