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Level 1

99 points

Wireless Keyboard and Mouse drivers. Win 7, iMac 5K

I have gotten Windows 7 Ultimate running on 2014 iMac 5K with 3 TB Fusion drive.

The problem is that some drivers are not working as well as an older installation we have on a 2010 iMac with Windows 7.

Specifically:

keyboard screen brightness and sound volume controls do not work
magic mouse scrolling is jerky and useless
wireless trackpad tap stuff isn’t quite right
bluetooth input devices take a few seconds to get recognized first time.

I used BCA to create a USB 2.0 Win 7 install disk with BCA-selected boot camp drivers, and BCA ran the Boot Camp installation normally right after Windows installation. (screen brightness and volume controls on keyboard did not work).

Then I did many rounds of Windows Update and eventually wound up with an updated SP1 installation. I went into the BootCamp folder on the USB 2 installation drive and ran Setup again. Screen brightness and volume controls on keyboard still do not work.

The version of Boot Camp is 5769, according to the XML.

In Device Manager there are no warning icons. But I don’t think some of the drivers look right. The keyboard driver, for example, shows up as HID Keyboard Device from Microsoft, dated 2006. The mouse and trackpad both show up as Microsoft 2006 era HID-compliant mice.

Can this be corrected easily, for example by using a slightly different version of the Boot Camp, or first changing some Microsoft settings before re-installing Boot Camp drivers? Or by installing specific drivers for the keyboard, mouse and trackpad? I am installing from an administrator account, but is there some additional setting for permissions?

Thanks!

iMac with Retina 5K display, OS X Yosemite (10.10.4), 3 TB Fusion

Posted on Jul 19, 2015 9:18 AM

58 replies

Loner T

Level 9

59,477 points

Jul 21, 2015 10:39 AM in response to Suzanne S

Turn off both the BT Keyboard and Mouse and turn them back on and test.

Suzanne S Author

Level 1

99 points

Jul 21, 2015 10:53 AM in response to Loner T

No dice.

For completeness,

I turned off and left off the BT trackpad that I had inadvertently left on. (It had been on through the earlier installation as well.)
I shut down and restarted from the installer one more time. Still no dice. Tending to the theory BCA applies temporary BT drivers somehow.

Moving on to option 3, Winclone onto this FAT partition. At least that is an up-to-date SP 1 installation, so perhaps it can handle USB 3? Dunno, because Sysprep removes drivers.

Loner T

Level 9

59,477 points

Jul 21, 2015 11:02 AM in response to Suzanne S

Before you go the next option,

Please try...

SMC Reset - Resetting the System Management Controller (SMC) on your Mac - Apple Support

NVRAM Reset - How to Reset NVRAM on your Mac - Apple Support

Run BCA, and select the Install Option and test.

Suzanne S Author

Level 1

99 points

Jul 21, 2015 11:04 AM in response to Loner T

Will do SMC and NVRAM. But BCA won't let me do the install option without first removing and re-creating the partition. Is that your intent?

Loner T

Level 9

59,477 points

Jul 21, 2015 11:14 AM in response to Suzanne S

DDo Smc and nvram reset and alt from Usb.

Suzanne S Author

Level 1

99 points

Jul 21, 2015 11:37 AM in response to Loner T

SMC, NVRAM, booted again to WINSTALL and same result: no keyboard or mouse. For completeness, booted again with an Apple wired keyboard, and BT keyboard turned off. Still no KBD or mouse.

Loner T

Level 9

59,477 points

Jul 21, 2015 11:41 AM in response to Suzanne S

Strange to see this behavior. Continue with the next option.

Suzanne S Author

Level 1

99 points

Jul 22, 2015 9:59 AM in response to Loner T

I have restored a Winclone of the sys prepped older system to BOOTCAMP partition, but again cannot proceed with setup, since Windows 7 has no drivers for the Bluetooth or USB3 on the iMac 5K.

I found this Winclone help page addressing the issue, which has a solution that sounds like it might apply.

https://twocanoes.zendesk.com/hc/en-us/articles/203424697-Set-boot-mode-fix-for- keyboard-and-mouse-control

Does this line in Terminal sound safe to you? Asking since this help page sounds like it was written before Core Storage and Fusion. I have changed disk 0 to 1 from their example since disk1s4 is where my BOOTCAMP is.

sudo /usr/sbin/bless --mount /Volumes/BOOTCAMP --setBoot --legacy --legacydrivehint /dev/disk1

Retinia:~ suzanne$ diskutil list

/dev/disk0

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *121.3 GB disk0

1: EFI EFI 209.7 MB disk0s1

2: Apple_CoreStorage 121.0 GB disk0s2

3: Apple_Boot Boot OS X 134.2 MB disk0s3

/dev/disk1

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *3.0 TB disk1

1: EFI EFI 209.7 MB disk1s1

2: Apple_CoreStorage 1.9 TB disk1s2

3: Apple_Boot Recovery HD 650.1 MB disk1s3

4: Microsoft Basic Data BOOTCAMP 305.9 GB disk1s4

5: Apple_CoreStorage 801.4 GB disk1s5

6: Apple_Boot Boot OS X 134.2 MB disk1s6

/dev/disk2

#: TYPE NAME SIZE IDENTIFIER

0: Apple_HFS Macintosh HD *2.8 TB disk2

Logical Volume on disk0s2, disk1s2, ...

3ACF34D7-A79E-4B1B-B5E2-07AA5289177C

Unencrypted Fusion Drive

Loner T

Level 9

59,477 points

Jul 22, 2015 10:08 AM in response to Suzanne S

Can you post the output of

sudo dd if=/dev/rdisk1s4 count=1 2>/dev/null | hexdump -C

Please test the Keyboard/Mouse solution from TwoCanoes.

Suzanne S Author

Level 1

99 points

Jul 22, 2015 10:10 AM in response to Loner T

Retinia:~ suzanne$ sudo dd if=/dev/rdisk1s4 count=1 2>/dev/null | hexdump -C

Password:

00000000 eb 52 90 4e 54 46 53 20 20 20 20 00 02 08 00 00 |.R.NTFS .....|

00000010 00 00 00 00 00 f8 00 00 3f 00 ff 00 00 78 60 dc |........?....x`.|

00000020 00 00 00 00 80 00 80 00 f0 7f 9b 23 00 00 00 00 |...........#....|

00000030 00 00 0c 00 00 00 00 00 02 00 00 00 00 00 00 00 |................|

00000040 f6 00 00 00 01 00 00 00 1f f2 da f1 d5 40 1b 7b |.............@.{|

00000050 00 00 00 00 fa 33 c0 8e d0 bc 00 7c fb 68 c0 07 |.....3.....|.h..|

00000060 1f 1e 68 66 00 cb 88 16 0e 00 66 81 3e 03 00 4e |..hf......f.>..N|

00000070 54 46 53 75 15 b4 41 bb aa 55 cd 13 72 0c 81 fb |TFSu..A..U..r...|

00000080 55 aa 75 06 f7 c1 01 00 75 03 e9 dd 00 1e 83 ec |U.u.....u.......|

00000090 18 68 1a 00 b4 48 8a 16 0e 00 8b f4 16 1f cd 13 |.h...H..........|

000000a0 9f 83 c4 18 9e 58 1f 72 e1 3b 06 0b 00 75 db a3 |.....X.r.;...u..|

000000b0 0f 00 c1 2e 0f 00 04 1e 5a 33 db b9 00 20 2b c8 |........Z3... +.|

000000c0 66 ff 06 11 00 03 16 0f 00 8e c2 ff 06 16 00 e8 |f...............|

000000d0 4b 00 2b c8 77 ef b8 00 bb cd 1a 66 23 c0 75 2d |K.+.w......f#.u-|

000000e0 66 81 fb 54 43 50 41 75 24 81 f9 02 01 72 1e 16 |f..TCPAu$....r..|

000000f0 68 07 bb 16 68 70 0e 16 68 09 00 66 53 66 53 66 |h...hp..h..fSfSf|

00000100 55 16 16 16 68 b8 01 66 61 0e 07 cd 1a 33 c0 bf |U...h..fa....3..|

00000110 28 10 b9 d8 0f fc f3 aa e9 5f 01 90 90 66 60 1e |(........_...f`.|

00000120 06 66 a1 11 00 66 03 06 1c 00 1e 66 68 00 00 00 |.f...f.....fh...|

00000130 00 66 50 06 53 68 01 00 68 10 00 b4 42 8a 16 0e |.fP.Sh..h...B...|

00000140 00 16 1f 8b f4 cd 13 66 59 5b 5a 66 59 66 59 1f |.......fY[ZfYfY.|

00000150 0f 82 16 00 66 ff 06 11 00 03 16 0f 00 8e c2 ff |....f...........|

00000160 0e 16 00 75 bc 07 1f 66 61 c3 a0 f8 01 e8 09 00 |...u...fa.......|

00000170 a0 fb 01 e8 03 00 f4 eb fd b4 01 8b f0 ac 3c 00 |..............<.|

00000180 74 09 b4 0e bb 07 00 cd 10 eb f2 c3 0d 0a 41 20 |t.............A |

00000190 64 69 73 6b 20 72 65 61 64 20 65 72 72 6f 72 20 |disk read error |

000001a0 6f 63 63 75 72 72 65 64 00 0d 0a 42 4f 4f 54 4d |occurred...BOOTM|

000001b0 47 52 20 69 73 20 6d 69 73 73 69 6e 67 00 0d 0a |GR is missing...|

000001c0 42 4f 4f 54 4d 47 52 20 69 73 20 63 6f 6d 70 72 |BOOTMGR is compr|

000001d0 65 73 73 65 64 00 0d 0a 50 72 65 73 73 20 43 74 |essed...Press Ct|

000001e0 72 6c 2b 41 6c 74 2b 44 65 6c 20 74 6f 20 72 65 |rl+Alt+Del to re|

000001f0 73 74 61 72 74 0d 0a 00 8c a9 be d6 00 00 55 aa |start.........U.|

00000200

Loner T

Level 9

59,477 points

Jul 22, 2015 10:41 AM in response to Suzanne S

This looks clean.

Suzanne S Author

Level 1

99 points

Jul 22, 2015 11:08 AM in response to Loner T

Tested the Winclone solution. Did not help, but did not seem to break anything,

I will now test their more convoluted solution,

https://twocanoes.zendesk.com/hc/en-us/articles/203759489-Solution-for-non-funct ional-keyboard-and-mouse-after-Windows-7…

Suzanne S Author

Level 1

99 points

Jul 23, 2015 12:25 PM in response to Suzanne S

This more convoluted solution worked, with suitable additional complexities. I will post a detailed lessons learned post soon, in case others find it time-saving.

Major thanks to Loner T!

Wireless Keyboard and Mouse drivers. Win 7, iMac 5K