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Level 1

13 points

iTunes Music won't play my iTunes Match music

I have my ITunes library shared across my devices using a subscription to ITunes Match. I am now running the Apple Music three month free trial and have picked some music from there to add to My Music also. I can find, play and download this new music from Apple Music. But I can see but I can't play any of my own music. Some of the music is purchased from ITunes, some has been loaded from my CD collection. None will play. Press the play arrow, and the track will look as if it is starting to play but no sound and playing "stops" almost immediately. Also music from my library will not download in this state.

I have tried changing Settings for Music to disable ICloud Music Library. Then the Apple Music items disappear from My Music and tracks from my library will play or download to IOS device as before. So a partial (but really unusable) fix as I then can't use Apple Music I have selected while in this state.

If I re-enable the iCloud Music Library in Settings then Apple Music library re-loads and I can re-access the Apple Music I added previously to my music and play that but my own music library can once again be seen but won't play or download. So back to square one.

Have tried re-booting device(s) but no change. Behaviour is identical on both IPad and Iphone 5. Have not tried MacBook yet and will do that soon.

One other thing I have spotted with this. If I disable the ICloud Music Library, then download a track from my library to my device then re-enable the ICloud Music Library that track from my library will play but no others will play.

Seems like some kind of incompatibility bug between Apple Music and ITunes (Match) to me.

Any assistance greatly appreciated and also hope Apple might be watching as this looks like Apple Music bug to me. I see a few others are reporting something similar.

iPad mini 2 Wi-Fi, iOS 8.4, Also IPhone 5. iOS 8.4

Posted on Jul 21, 2015 2:37 PM

Best reply

nadeama

Level 1

24 points

Posted on Jul 21, 2015 3:07 PM

I'm having the exact same problem on my iPhone, iPad and Mac Pro. This seems to have started after the big services outage of this afternoon. Things were working fine just last night. Unfortunately, I haven't been able to find a solution. The fix is probably on Apple's end.

And yet another iCloud Music Library screwup...

View in context

20 replies

Jul 21, 2015 6:20 PM in response to upxtech

had the same problem all day and is now working. I spent an hour on the phone with a senior iTunes rep trying to figure it out.

still having problems with corrupted playlists. iTunes 12.2 on multiple computers has assigned a bunch of albums random ratings that can't be changed or removed. Added over a thousand songs to a playlist in one case.

Gre12345

Level 1

0 points

Jul 21, 2015 7:39 PM in response to mhoffman2001

I'm having the same problem where a song starts to play and then just stop. I can play my own songs but not anything streaming or downloaded to play offline. Very frustrating.

Jul 21, 2015 9:15 PM in response to RBed

Appears to be working for me now too. Thanks!

RBed Author

Level 1

13 points

Jul 21, 2015 10:53 PM in response to RBed

After a good night's sleep all now seems to be working on iPad at least. Will check other devices later on today and update. So would appear was due to ITunes Store/Cloud outage or service issue. Agree it would be more helpful if Apple gave better and more open info on service status as customers would be more understanding that way. After all what they are running is massive and complex and will break from time to time. It's how they inform customers, how well they can recover and how quickly they fix it that counts.

Thanks to to everyone who joined this post. I'd like to think it got noticed and helped get a fix from Apple but will probably never know.......

RBed Author

Level 1

13 points

Jul 21, 2015 11:48 PM in response to RBed

Thanks everyone. All is now working on other devices too now.

iTunes Music won't play my iTunes Match music