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yuppiyo Author

Level 1

8 points

CarPlay disconnects

Hi at all,

since 4 weeks I have a brand new car (Skoda Octavia) with built-in Apple CarPlay (it's an MIB2 system which is the same in the whole VW concern).

But from the very first day I have problems after connection my iPhone 6 with 8.4:

it's running for 10 minutes and then the connection is broken without any automatic re-connection
the iPhone is connecting and immediately disconnection. Then the infotainment system shows the error that the USB port is not supported (on iPhone no error message at all). When this is happening, I can only re-connect the phone when doing a reset (Home- and on/off-button pressed)

To hopefully solve this I did

several resets ((Home- and on/off-button pressed)
re-stored it as new iPhone, re-stored the iPhone with my backup (also with DFU mode, of course)
deleted the connections in my car and iPhone (under settings/general/CarPlay)
used three different original Apple Lighting cables
AND installed iOS 9 Public Beta 2 yesterday (with the same issues😠)
Called the Apple Support which suggested me all the points above (except the beta)

Finally, I took the iPhone 6 with iOS 8.4 of my girl friend and she has no CarPlay problems at all (really, I tested it 100 times for sure).

So my conclusions are:

The USB port in my car is ok
The light cable is ok
My iPhone is crap, at least the lightning port

Is there anybody who maybe had the same issues and could solve them? Maybe just my lightning port is defect.

Posted on Jul 23, 2015 6:34 AM

Top-ranking reply

Jdb1213

Level 1

4 points

Posted on Mar 4, 2017 2:43 PM

Pretty much any security profile that is installed on your device will disrupt the connection between your Apple CarPlay radio and your phone. I had a security profile install to support my work email as required. I remove that. It didn't disconnect as often. I also had a security profile installed from a device called "Box"... it is an antivirus mechanism. Even after I uninstall this profile and it showed that there were no profiles installed on my phone… It was still disconnecting. I thought maybe it was my iPhone 6 Plus hardware. So I upgraded to the iPhone 7 Plus. I restored from my iCloud back up. It worked without disconnecting from Apple CarPlay radio for about half a day. And then almost every five minutes it would disconnect my phone again. So I tried one last ditch effort of erasing all of my data on my phone and resetting it back to factory defaults. I reinstall all apps except the security profiles. Now, my phone never disconnects.… So obviously it was the security profiles for the remnants of the security profiles that were still causing The phone to terminate a "suspicious connection." So the solution is make sure that you have the Bluetooth turned off… Or at least set that it's not searching to try and connect to your car; he properly certified iPhone cable from Apple to connect your iPhone to your car Apple CarPlay radio; and set up on your iPhone that never included any security profiles -- if you ever did have any security profiles you need to wipe your phone and start over without restoring from iCloud back up. Obviously it is a lot of work to wipe your phone and start over… Because you have to download all of your apps fresh and new from the App Store and sign into each of them again and re-organize your phone.

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19 replies

Oct 27, 2016 2:50 PM in response to yuppiyo

I have been having the same issue. For me it was caused by the TunnelBear VPN App I had installed. All my firmware's were up to date and I am running iOS 10. My CarPlay would work when I was in my drivewasy, but once I left the area around my house it would disconnect. What I found fixed this problem was turning off my wifi before I left my house and this would disconnect the VPN, and once I started driving I would have no issue. If you use a VPN try this, or uninstalling the VPN.