CarPlay disconnects

Hi at all,

since 4 weeks I have a brand new car (Skoda Octavia) with built-in Apple CarPlay (it's an MIB2 system which is the same in the whole VW concern).

But from the very first day I have problems after connection my iPhone 6 with 8.4:

it's running for 10 minutes and then the connection is broken without any automatic re-connection
the iPhone is connecting and immediately disconnection. Then the infotainment system shows the error that the USB port is not supported (on iPhone no error message at all). When this is happening, I can only re-connect the phone when doing a reset (Home- and on/off-button pressed)

To hopefully solve this I did

several resets ((Home- and on/off-button pressed)
re-stored it as new iPhone, re-stored the iPhone with my backup (also with DFU mode, of course)
deleted the connections in my car and iPhone (under settings/general/CarPlay)
used three different original Apple Lighting cables
AND installed iOS 9 Public Beta 2 yesterday (with the same issues😠)
Called the Apple Support which suggested me all the points above (except the beta)

Finally, I took the iPhone 6 with iOS 8.4 of my girl friend and she has no CarPlay problems at all (really, I tested it 100 times for sure).

So my conclusions are:

The USB port in my car is ok
The light cable is ok
My iPhone is crap, at least the lightning port

Is there anybody who maybe had the same issues and could solve them? Maybe just my lightning port is defect.

Posted on Jul 23, 2015 6:34 AM

19 replies

Oct 27, 2016 2:50 PM in response to yuppiyo

I have been having the same issue. For me it was caused by the TunnelBear VPN App I had installed. All my firmware's were up to date and I am running iOS 10. My CarPlay would work when I was in my drivewasy, but once I left the area around my house it would disconnect. What I found fixed this problem was turning off my wifi before I left my house and this would disconnect the VPN, and once I started driving I would have no issue. If you use a VPN try this, or uninstalling the VPN.

rj9292

Level 1

4 points

Nov 3, 2016 1:05 AM in response to yuppiyo

I an facing the same issue in maruti caiz,first i though it was my cars issue but after reading all the comments i knew iphones are really crap

Soulrise

Level 1

8 points

Mar 7, 2017 3:48 PM in response to Jdb1213

Where do you go to see if any apps installed a security profile? I'm not using any VPN app but still have constant CarPlay disconnects...

Soulrise

Level 1

8 points

Mar 10, 2017 2:23 PM in response to Jdb1213

Thanks for clarifying, based on what you said I don't think I have any security profiles installed on my phone...

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CarPlay disconnects