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Songs keep repeating when I shuffle a playlist

On every iPod and iPhone I've ever owned:

I open a playlist and set it to shuffle. It does. I pause a song, put the device away, and press play a few hours or days later. The device remembers what I've already played so I don't hear the same song twice until I get through all, say, 250 songs on the playlist (unless I select a different playlist, manually select a song on the playlist, or close the iTunes app on my phone). As an illustration, using my iPhone 6 (still on iOS 8.3) last month I spent a week of commuting time, about 45 minutes a day, listening through a playlist and never heard the same song twice.


On my iPhone 6 since updating to iOS 8.4 (12H143):

I open a playlist and set it to shuffle. It does. I pause a song, put the device away, and press play a few hours or days later. It doesn't seem to remember what it's already played, so I end up hearing the same set of about 25-30 songs (with occasional randoms thrown in) every time I pause, put it away, and press play a few hours or days later.


Why doesn't Music seem to remember what it's already played? Is there any way of fixing this, or working around the issue so I don't have to keep hearing the same songs on a playlist?


On a possibly related note, I just connected my phone to my computer, and noticed that several of the songs that keep getting repeated show up in iTunes as having never been played. Has Music/iTunes stopped counting, or is this feature just not working any longer?

iPhone 6, iOS 8.4

Posted on Jul 23, 2015 9:12 PM

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Posted on Jan 12, 2017 9:23 AM

I think I've figured out an alternate option. I have over 2,500 songs on my phone and seeing the same ones in the queue after I've purposely skipped them is maddening! After reading several of these comments I went into the Songs folder. In the top right-hand corner there's a red "Sort" option. I noticed that mine was sorting songs by Artist rather than Song Title. I switched it and now I'm seeing new songs! Literally just did it though so only time will tell if that's the issue we've all been encountering.


Slainte.

246 replies

Mar 25, 2016 1:38 AM in response to Jarathen

Hi there from what I'm seeing and what I have researched 9.3 does not mention a fix for the repeat shuffle. So I guess it's back to the ole drawing board, I'll be making a phone call to find out what happened? I don't want to stop using my ipod but this is very annoying smh. I recently upgraded to a Galaxy S7, maybe I'll have to use my S4 as an mp3 player at least I won't have to worry about a repetitive shuffle grrrrr!


So to all my fellow music lovers are you ready to make some phones calls? Maybe we should pick a day to call at the same time lol

Apr 14, 2016 3:04 AM in response to queue169

Dear fellow shufflers,


Happy to see I am not alone with this issue. Drives me up the wall since a couple of months. Writing this down is just for therapeutic reasons. So, here I go...


Apple, for the love of God, please, please, please fix this issue!!!!!

Shuffling music is no rocket science, it has been done since the invention of the jukebox at the end of the 1900's. Please, please, please try to make this work again in your 21st century stuff.

If not for me, then fix it for the 1,000,000's of other Apple users. Help us close this shameful discussion.


Thanks,


Jeffrey Ottevanger

Apr 14, 2016 12:30 PM in response to Jeff1972

Just wanted to chime in that I've also been having this problem for close to a year now, before I even joined Apple Music. Yet another victim of a lousy Shuffle feature that Apple doesn't seem to care about fixing. I've sunk too much money into looking for another music player, I really hope they fix this before I die of old age.

Apr 19, 2016 8:15 AM in response to takara59

That worked for me until I hit any other button in my Apple music player. I ran some tests this morning and as soon as I hit pause, skip, repeat or anything else my music started repeating just 3 or 4 songs later. It seems that any interference causes the songs in the Up Next list to lock up and the player will only play a shuffled mixture of the Up Next list of songs rather than a shuffled mixture of the entire playlist.

May 4, 2016 12:22 PM in response to cahill

I have been having this same issue - I have 200 songs that I want to shuffle and only hear once, before running through all 200 songs again. The issue is sporadic, but what I've seen is that when it repeats a song and I open up the Song interface - the shuffle is highlighted grey (on) but so is the REPEAT (highlighted grey and on). The repeat button is non-responsive to touch, so it cannot be turned off. I have to close the music app, and start shuffling again. But it can happen right away, or a couple days later (where it starts repeating songs, and the REPEAT button is stuck in the ON position).


I have spoken with Apple Tech support several times. I have twice restored my iphone 6 (on OS 9.3.1) and that didn't solve it. Apple Tech then instructed me to wipe it and start as new (which is a real pain in the butt) but the Tech engineer thought that was the only way to make sure that if my music app was corrupted, that it would be a fresh new and uncorrupted version. I have done that twice. The problem still exists.


Tech also thought it could be due to the headphone controls (which I use to pause the music app and start the music app). But I have even seen it happen without headphone use. For example, the music app will be fine - I'll pause it, remove the headphones, check the app and verify that the REPEAT button is off, then a little while later - open the music app (without having plugged in the headphones), and the REPEAT button is on (greyed out) and non-responsive to touch. The only way to turn REPEAT off is to close the music app.


This is ridiculous. So those of you who were hoping that 9.3 would fix it - it hasn't. Like I said, I am on 9.3.1 and the problem still exists.

May 6, 2016 7:46 AM in response to jhkim01

I've not had jhk's problem with the repeat button but I was a frequent complainer early in the string about the frequent repeating of songs and wanted to get this comment in the string (sorry jhk). I have to say the 9.3 update seems to have fixed that problem for me (so long as I don't turn the app or phone off and back on), at least through an eight hour day of listening. That's all I need since I use a smart list to purge played songs from my phone every night. Now I can go through my 5000 favorite songs one at a time, then start over.

May 12, 2016 11:29 PM in response to queue169

I Had The Same Problem, I'm on an Ipod 5th generation, isos 9.3 i think. But I Believe I Solved My Problem, like everyone else I also like to shuffle my playlist and I'd get the same songs playing over and over again. Then I tried something and it hasn't repeated a song twice since then.


Here's What I Did:

See The 3 Lines with the 3 dots by the next button. Hit That it takes you to the "Up Next" screen.


The Next Thing I Did Was "Clear" The Up Next Songs And I Reshuffled My Playlist


And It Worked. No More Repeats.


Hope This Helps Ya'll

May 19, 2016 12:56 PM in response to Jarathen

it's sad that this thread was started 10 months ago and it clearly is a widespread problem with every iOS device. yet apple still has yet to own up to it's problems and isn't doing anything to fix this. I was one of the original posters on this thread having come from another one about the same issue that was started before this, I bought a brand new iPhone 6s plus in december and even it has this issue... I will hook it up to my car which tracks which number song you are on in the "playlist" when on shuffle. it'll go through them but then back track. current example will be it'll be on 640 and then the next song in the order is 135, and then 641, 642, 643, 298, 644, 645, 94, 646... etc. fix your stuff apple!!!!!

Songs keep repeating when I shuffle a playlist

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