Siri " I don't know who you are"

Question

Level 1

14 points

Siri " I don't know who you are"

I am having trouble trying to tell Siri my name, when I say "Call me Jake" Siri says "You would like to call me Jake" and I say yes. I then get a mesage saying "I don't know who you are but you can tell me, go Siri settings, tap 'My Info' and choose yourself from your contacts - I have done this already.

When I go into my contacts and find my name, there is a grey "me" written to the right of my contact name in the contact list.

In this discussion Siri forgets who I am it mentions "small human-like icon to the right of your name in the "All Contacts" which I don't have.

I've tried to turn off Siri and reset it, to remove My Info from Siri and put it back, but nothing has worked, so any advice would be greatly appreciated.

Thanks

Posted on Jul 26, 2015 7:14 AM

Reply

Answer 1

Jul 26, 2015 7:16 AM in response to Jake Wherry

Try adding yourself as a proper contact with your name as Jake. Then choose that in siri settings. Hope that helps 🙂

Reply

Answer 2

Jake Wherry Author

Level 1

14 points

Jul 26, 2015 7:39 AM in response to clarkkent27

Hi

I've entered myself like a normal contact, with my first name and second name entered. In Safari it correctly recognises my contact info as "My info" and it Siri settings I have "My info" pointing to the correct contact info in my Contact list.

I've rebooted my phone a few times too.

I guess I'll now delete my contact card, reboot, then add myself again and see if that works.

Reply

Answer 3

Jake Wherry Author

Level 1

14 points

Jul 26, 2015 8:10 AM in response to clarkkent27

I deleted my contact card, rebooted my iphone, re-added a new contact card which I assigned as "my info" in Mail, Calendars and Contacts settings and also in Siri settings, but still Siri doesn't know who I am.

I've no idea what to try now

Reply

Answer 4

Jul 27, 2015 6:56 AM in response to Jake Wherry

Have you tried disabling siri or reintroducing yourself to her?

Reply

Answer 5

Jake Wherry Author

Level 1

14 points

Jul 27, 2015 9:25 AM in response to clarkkent27

HI

yes I tried that, still not quite working- if I ask Siri to call my wife, it works, so it must be recognising my info from my contact card. But when I say "call me Jake" I still get the "I don't know who you are" - I guess it's a minor niggle.

Reply

Answer 6

Jul 27, 2015 11:30 AM in response to Jake Wherry

Do you share the same icloud account as anyone else? Have you tried selecting another contact as you then change it back to yourself?

Reply