iTunes quit unexpectedly

On one of my two computers, iTunes keeps crashing, with the error shown in the screenshot below. It seems to be happening while I'm downloading my iCloud Music Library, but it doesn't matter what I'm doing; listening to a playlist, listening to iTunes Radio, it keeps quitting on me. My iMac is out of warranty so I'm not sure if I can get help with it. I've already tried (repeatedly) creating a new iTunes Library file, but that hasn't helped anything. I've also tried signing out and back into my account. I was getting this error on my other computer, but less frequently. If I had to guess, I think I have a corrupt file somewhere that iTunes is trying to reload on my computer, but I'm not sure.


User uploaded file

iMac (27-inch Mid 2011), OS X Yosemite (10.10.4)

Posted on Jul 26, 2015 8:50 AM

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3 replies

Jul 26, 2015 5:30 PM in response to giantbrownguy

From the iTunes menu bar, select

Store ▹ Turn Off Genius

If iTunes Match is enabled, you'll have to turn that off first. Test. If the problem is resolved and you still want to use Genius (or Match), see below.

At the top level of the iTunes folder, there should be a file named "iTunes Library Genius.itdb". Move that file to the Trash. Quit and relaunch iTunes, then enable Genius and test again.

If there's no improvement, repeat with the file named "iTunes Library Extras.itdb".

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iTunes quit unexpectedly

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