Store visit
Collected replacement iphone from Leeds store on Monday and assistant seemed in a great hurry and could not wait to get rid of me-walking off as I was trying to ask questions about restoring the replacement phone
Only found out the ios on the replacement was an old version as when I tried to restore from cloud and it would not restore as my the phone they were replacing had the latest ios version
Spend ages ringing friends for advice and eventually found on apple site that I had to set the replacement up as new phone,install latest ios.then erase everything.so I could then back up from icloud !!!!