iTunes 12 not recognizing iPhone 5

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iTunes 12 not recognizing iPhone 5

Hello, I am using iTunes 12.2.1.16 and have been having issues with getting my iPhone 5 to show up in the top left corner. I had an older version of iTunes before - which worked - but saw there was an update so I updated it. Now my phone can't be recognized. I have tried every tutorial on how to fix this. I've tried downgrading iTunes but couldn't get it to run; I uninstalled and reinstalled iTunes about 7 times; I've tried the 'older graphics card' version of iTunes; I've tried stopping and restarting the apple mobile service; I've tried using different cables and different USB ports; I've tried using a different computer; I've tried changing the driver the USB port uses to read data from my phone. The computer recognizes my phone, but iTunes doesn't. Please help.

iPhone 5, iOS 8.1.1, null

Posted on Jul 29, 2015 8:59 AM

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Answer 1

norm123

Community Specialist

Jul 31, 2015 9:18 AM in response to xMrPoi

Hey xMrPoi,
I know it can be frustrating when your iPhone does not show in iTunes, especially after reinstalling multiple times. Let's see if we can get it sorted out s you can get back to syncing your iPhone with you computer.
I know you have done quite a bit of troubleshooting so far. Take a look at the article below to compare with what you have already done. Take a close look at the reinstall iTunes and make sure to follow the uninstallation order as that does make a difference when reinstalling iTunes.
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095
Have a great day

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