Here is the EtreCheck report from my client...
EtreCheck version: 2.3 (135)
Report generated 7/30/15, 11:31 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
iMac (27-inch, Late 2009) (Technical Specifications)
iMac - model: iMac11,1
1 2.66 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: (What does this mean?)
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 2560 x 1440
System Software: (What does this mean?)
OS X 10.10.4 (14E46) - Time since boot: less than an hour
Disk Information: (What does this mean?)
ST31000528ASQ disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
HAN MAC intel i5 HD (disk0s2) / : 999.35 GB (683.57 GB free) - 8 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
USB Information: (What does this mean?)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Western Digital My Book 1110 2 TB
disk1s1 (disk1s1) <not mounted> : 32 KB
MY BOOK (disk1s3) /Volumes/MY BOOK : 2.00 TB (51.07 GB free)
EPSON EPSON Scanner
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Applications/Toast 8 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
[not loaded] com.roxio.TDIXController (1.7) [Click for support]
/System/Library/Extensions
[not loaded] com.eltima.ElmediaPlayer.kext (1.58 - SDK 10.4) [Click for support]
Launch Agents: (What does this mean?)
[loaded] com.carbonite.launchd.carbonitealerts.plist [Click for support]
[running] com.carbonite.launchd.carbonitestatus.plist [Click for support]
[failed] com.epson.esua.launcher.plist [Click for support]
[failed] com.epson.eventmanager.agent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.imcapture.IMCapture.Agent.plist [Click for support]
[running] com.micromat.TechToolProAgent.plist [Click for support]
[unknown] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.carbonite.launchd.carbonitedaemon.plist [Click for support]
[running] com.eltima.ElmediaPlayer.daemon.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[running] com.micromat.TechToolProDaemon.plist [Click for support]
[unknown] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.ARM.[...].plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SmileboxTray UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
Speech Startup UNKNOWN (missing value)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Google Drive Application (/Applications/Google Drive.app)
AppTrap Application (~/Library/PreferencePanes/AppTrap.prefPane/Contents/Resources/AppTrap.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
TuneupMyMac UNKNOWN (missing value)
EvernoteHelper Application (/Applications/Evernote 2.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: (What does this mean?)
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
GarminGpsControl: Version: 4.0.1.0 Release - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins: (What does this mean?)
RealPlayer Plugin: Version: Unknown [Click for support]
Safari Extensions: (What does this mean?)
AdBlock
Add To Amazon Wish List
Adblock Plus
Evernote Web Clipper
3rd Party Preference Panes: (What does this mean?)
AppTrap [Click for support]
Carbonite [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Perian [Click for support]
TechTool Protection [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
HAN MAC intel i5 HD: Disk size: 999.35 GB Disk used: 315.77 GB
Destinations:
MY BOOK [Local]
Total size: 2.00 TB
Total number of backups: 177
Oldest backup: 2012-06-17 15:38:08 +0000
Last backup: 2015-07-30 14:11:00 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 315.77 GB X 3)
Top Processes by CPU: (What does this mean?)
8% TechToolProDaemon
2% WindowServer
2% fontd
0% mds
0% SystemUIServer
Top Processes by Memory: (What does this mean?)
618 MB kernel_task
254 MB com.apple.WebKit.WebContent(4)
238 MB Safari
197 MB mdworker(16)
164 MB Google Drive
Virtual Memory Information: (What does this mean?)
4.55 GB Free RAM
3.45 GB Used RAM (1.33 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Jul 30, 2015, 11:21:03 AM Self test - passed
Jul 30, 2015, 09:54:40 AM /Library/Logs/DiagnosticReports/Mail_2015-07-30-095440_[redacted].hang
Jul 30, 2015, 09:48:53 AM /Library/Logs/DiagnosticReports/iBank_2015-07-30-094853_[redacted].hang