Cant recover or update my iPhone 4s iOS 8.2

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Cant recover or update my iPhone 4s iOS 8.2

My iPhone 4s iOS 8.2 didnt find anymore network or sim-card couple days ago. Tested with other sim-card and same problem. Then I tried update my phone on wi-fi to newest iOS 8.4 but that didnt work. I have tried recover and update my phone with iTunes but not working. Now when I start my phone, it shows up "link iphone to itunes" and when I try update or recover my phone, its start recover my phone but processbar hangs to 60% and iTunes says "Unknown error 1". Tried recover my phone several times but same problem everytime.

iPhone 4S, iOS 8.2

Posted on Aug 1, 2015 12:06 PM

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Answer 1

Brett L

Community Specialist

Aug 3, 2015 11:10 AM in response to k_rtz

Good day k_rtz,

It sounds as if you are having difficulty updating your iPhone's operating system and currently your iPhone has the "Connect to iTunes" screen come up. I would suggest that you troubleshoot using the steps in this article - If you see Connect to iTunes screen when you start iPhone, iPad, or iPod touch.

Thanks for using Apple Support Communities.

Safe computing.

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