iPhone 6 plus touch screen unresponsive (sometimes)

Thanks. My iphone 6+ has the touch issue. Screen loses touch. Gray flickering lines appear at the top of the screen. The screen responds after flattening or bending the case.

This works! I was like f this phone I am buying a Moto G. I had nothing to lose. So I was like if I crack the screen Ill just finish by throwing the whole ******* thing across the room. So I bent it a little bit and the screen worked again and then stopped again. Fuuuck. So I manned up and bent it just a little more and it clicked. And now the phone works great. ****** construction apple... really ****** indeed. But great fix bandbaaja!

In this article, I'll explain why the touchscreen on your iPhone is not respond, how to fix the problems that can be fixed at home, and recommend some solution: https://www.howtoisolve.com/iphone-6-touch-doesnt-respond-or-turn-on-6-plus/

Same, i’ve Gone through 3 iPhone 6+’s all of three had the same problem. I’ve never dropped either of them and they have that same white screen part at the top flashing really rapidly. And the screen becomes entirely unresponsive ! I really do feel like apple owes me a new phone. But they won’t take responsibility for this defect in “THIER” product. So now i got three iPhone 6+’s two returned back and the one iPhone 6+ apple gave to me just sitting in my drawer. Now I’m on a 5s.. apple you need owe me a new phone.

Thank you so much Bandgaaja. This resolved my issue...I would never in a hundred years thought this could be it ... and I doubt the Apple Tech personel would either. 🙂

HOLY COW!!! This actually resolved my problem! Who would have thought.... Thanks so much for the tip.

I ran across a posting where the user opened the iPhone 6 and pointed to a chip in the upper right side of the case below the screen. He recommended removing a little silver panel (3-5 screws ... really tiny ones) and once that is removed take an old SIM card or a piece of plastic from an old credit card about the size of a SIM card and lay it on top of the chip. Then replace the silver colored panel on top.

I got so frustrated that I ordered some tools and figured that if the phone died then I would just have to buy a new one, as this one was nearly unusable anyway. So I tried it.

I've not been able to go more than a few hours without the phone locking up, usually more often. Since performing this workaround the phone works perfectly over the last 24 hours. No freeze ups at all.

The problem appears to be bad micro-soldering under that chip. And if the case gets bent at all some of the pins don't make a good connection. Adding this bit of a physical buffer pushes the chip harder against the logic board and you get a consistent connection. It's just a work around, I'm trying to get to the iPhone 8 when it comes out and don't want to buy a 7 if I can help it. Looks like this was the way to go for me.

It's been very frustrating that the Apple Store/Genius people just tell me that the phone is Pristine because the problem doesn't present itself when they are looking at it......Well, it's fixed now and the Genius I saw at the Apple Store isn't as much of a genius as he thinks he is.

Did you set this phone up as a new device or restore from a backup of your old "glitchy" one? If you restored from back up, you should make an updated back up and then restore it to factory settings. Since you are having the same issues it sounds like you may have had a software issue on your old phone and then transferEd it to the new phone via a backup.

I would still recommend doing a restore to factory. You may also want to make a Genius Bar appointment at an Apple Store.

I too am having this problem (for the second time). I had my iphone 6 plus for about 6 months before I noticed any issues. Touch screen intermittently unresponsive, Gray bar flashing at the top of the screen, also intermittently. I tried everything, reset, restore, both with a back up and without.

I took my phone to the Genius bar at my local Apple Store. They immediately offered to replace my phone free of charge (sounded like they had seen this issue before). The guy explained that the likely cause is that there is a loose internal piece just behind the top of the screen. No complaints from me since they replaced my phone for free with almost no questions asked. However, I’ve had this new phone for maybe 2 weeks and as of yesterday I am having the same issue again! I assume they will replace this phone as well, we will find out. Sigh…

Also, one trick, although a temporary fix is to remove the SIM card (if you have one) and pop it back in. For some reason this alleviates the issue, at least in the short term.

I had (have) this same problem. I went to the Apple store and the genius I spoke to told me it was some firmware issue with the logic board. I don't know if that's true or not, but in any case he also just gave me a brand new phone.

The very next day the replacement phone has the exact same problem. I talked to support on the phone. My options were to allow them to put a $600.00 hold on a credit card while they send me a new phone and my old one gets shipped to them. Alternatively they would send me a box to send my phone in so they could take a look at it. I elected for the second option. I haven't received the replacement phone yet.

Hopefully the replacement phone will not have this problem. The odds of getting a replacement phone with the exact same problem should be very low unless this problem is fairly widespread. It seems like Apple has a quality issue to resolve here.

Hi,

Go to an Apple store, this is a board related issue, the molex connection LCD part is seems to be delicate to drops or the normal usage, so it not grab properly the phone, this is as I know and it should be Apple aware of that. Don't restore since this will not solve your issue you will only lose time, also please notice that your screen is not failing, when the touch part of the screen fails it fails. Im an Apple repair specialized technician and I saw this issue 4 times this week all of them 6 Plus. They should replace your phone. The way to repair this issue is to change the molex connection on the board however this is a level 3/4 support you need the equipment and expertise to perform that otherwise you will damage the mother board.

Thanks

Be sure to view this Apple Forum Reference this:iPhone 6 plus intermittent unresponsive screen