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Level 1

11 points

iCloud and Windows 10 compatibility issue

I just spent a few hours troubleshooting a 48 hour old install of Windows 10 onto an HP Probook 6470b. Long story short, even though everything had been fine, today upon boot I noticed iCloud Photos reported a pop-up stating it did not have permissions to access. After that, the Windows desktop and system tray kept refreshing every 2-3 seconds, and I had no control over the Start Menu button on Windows (nothing would happen even if the flashing stopped); and once the flashing did stop (though no idea why it stopped) I also could not launch the IE replacement "Edge," as it errored with an inability to register.

Running Windows sfc did not help.

From Task Manager, turning off iCloud caused the flashing to cease.

I also found if I turned off Wi-Fi and rebooted, the system would boot without the desktop refreshing, but as soon as I enabled Wi-Fi it began to flash again.

A repair of iCloud was of no use.

REMOVAL of iCloud cleared the issue; I am on the laptop now, with no noticeable problems.

iCloud was version 4.1.1.53. I cannot determine what the current version is, so I am not going to bother with it, but it appears, at least in my case, that iCloud's version is not compatible with Windows 10.

iPhone 6, Other OS, Verizon iPhone 6

Posted on Aug 2, 2015 1:02 PM

57 replies

Rivergoat Author

Level 1

11 points

Aug 5, 2015 9:52 AM in response to JoeMBuck

Hmmm, check the permissions on the folders it can't access. Sounds similar to where I found the "Home User" permissions set to read-only. I changed them to Full Control, and iCloud was able to access the needed folders.

Aug 5, 2015 10:22 AM in response to Rivergoat

That worked for me too until I restart...

Sjotim

Level 1

0 points

Aug 6, 2015 12:30 AM in response to juanc_diazj

For me it works also after restarting. Rights remain granted for 'HomeUsers'.

Rivergoat Author

Level 1

11 points

Aug 6, 2015 8:09 AM in response to Sjotim

While my permissions had been retained, this morning on each reboot the permissions on Home Users reverts to read-only.

I'm hoping Apple releases a new version of iCloud for Windows that addresses this. As it stands, their system requirements page states the current version is no Windows 10 compatible.....

Aug 6, 2015 8:55 AM in response to Rivergoat

I have solved the problem with iCloud photos and the calendar issue. I have it working on two systems.Works great.

I haven't messed around with permissions I just created a new folder somewhere else.

Check out my steps on this post. since upgrading to windows 10 I have lost my calendar

As I ask the technicians I use to manage. "Are you trying to 'win" or solve the problem?"

Cheers

Rivergoat Author

Level 1

11 points

Aug 6, 2015 11:57 AM in response to igotnothing

Well, I dunno......I created an iCloud Photos folder in the root of my user folder. Nonetheless, at each reboot now the Pictures folder reverts permissions on "Home User" to read. Can't be sure of the relation, but prior to the new Win10 patch yesterday (which did fix some things), the permissions had retained the full control I assigned.

Aug 6, 2015 5:58 PM in response to Rivergoat

L had the same problem after the win 10 update yesterday. Icloud is turned off on this machine until they find a fix. Prior to the update it worked fine with the photos. I am running win10 pro on this machine. Another machine running win10 home went through the update and is still running the icloud photostream just fine.it is a desk top also but running wirelessly.

Aug 6, 2015 9:06 PM in response to Rivergoat

Chiming in that I experienced the same issue tonight as well. Had shut down the computer last night and it booted up flashing and chiming notifications for that permissions error. Rebooted, no fix, so I started killing processes one by one. As soon as I killed iCloud it stopped the flashing/chiming loop. I think I did also convert over to my MS account log in to set up Windows Live the other day so I'll probably revert back to a local log in. This desktop doesn't have a Wifi card and I don't have any other Windows machines at home to sign in with. Irritating that one side says it's compatible and the other side says it's not.

Aug 6, 2015 9:16 PM in response to Rivergoat

I've screwed with this for several days now.

Symptoms: file permissions resetting after any reboots cause lightroom and icloud to be unable to access folders, throwing up endlessly entertaining "bing-a-lings" and error messages. The folders "pictures", and "icloud <whatever>" seem particularly vulnerable. Continual resetting of permissions does no good, at least until the next restart when they reset to homeuser only having read access. My profile alias doesn't by default show up, and if I add it, it only stays until the next reboot.

Fix that seems to work: create new user account (Win10 is a little odd how they handle this, but the MS site has barely adequate instruction on how to do; seems they shizzled it up by trying to entice you to create a MS account at the same time... a**holes). After new user account is created it seems to work just fine. I've done so, restarted many times, and everything's jake. I haven't installed iCloud yet (still waiting for Apple to confirm compatibility... you know, "once bitten, twice shy"... I don't want to go through this again, hence the over-abundance of caution). But folder permissions seems stable, and that seemed to be the common denominator between lightroom and icloud not being happy. When I had reset permissions both programs worked fine. Restart, and it all went to **** again.

Tiresome <sigh>. How much are we getting paid for this trouble-shooting process again?

Rivergoat Author

Level 1

11 points

Aug 7, 2015 9:09 AM in response to gregoryfromupland

I've tried removing iCloud for Windows again, but the permission thing remains. The Pictures folder keeps changing permissions, denying me access, or prompting me with UAC/Admin requests. If I change the permissions of Home Users to Full, it works fine, then of course reverts at next reboot.

I checked my desktop (Win7 Pro - 64bit) and it will also have the Home Users with limited permissions, but this does not interfere with ability to save to the Pictures folder in any way.

If in Win 10 I right click the Pictures folder and under Sharing make sure I select "stop sharing" the Home Users will no longer be there, everything will work fine, but of course, reappears at reboot.

There's a limit how much time I can spend on this; if I change permissions when I need to I can continue to work. I am wondering if we have a true glitch that will need a MS patch to finally stop this?

I don't have time now to try creating a new user, and migrating all the data from the other user name onto it. If any of you can confirm a fix, please keep posting to the thread!

Aug 7, 2015 9:54 AM in response to Rivergoat

i think its pot luck this as I've have to reinstall windows 10 several times because other apps weren't working as mail app kept saying it couldn't sync and bringing up an error code and folder permissions was different and not configured correctly after the upgrade from windows 7 each time but i think i got it sorted now

after the upgrade i let windows 10 update then rebooted then i did store updates then

i added a administrator user local account let it setup all stuff from ms store then checked all folders if correct permissions witch it was

then i turned it to a ms account and by the way i called it by the name on ms account in my case i used my mums name not some like mum or user i put it in as her name then gave it time to sync ms account stuff

then rebooted

and i deleted old user

then i installed iCloud and so far so good

just rebooted and all folders are all correct

photo stream syncing pics over

Aug 7, 2015 10:58 AM in response to Rivergoat

Where is the iCloud Photos folder located? What is the full path?

Rivergoat Author

Level 1

11 points

Aug 7, 2015 11:15 AM in response to igotnothing

Your path may vary; it is configurable in the iCloud Control Panel. It might be:

C:\Users\<user>\Pictures

There's been talk that putting it in the Pictures folder may cause an issue, so I moved it to:

C:\Users\<user>

BTW....I have been playing a little more with the Pictures folder. If I right click and under Sharing select to DO NOT SHARE, then everything works fine (until a reboot). Looks like Win10 is defaulting to a shared condition that we do not have full control over. Maybe a patch will address this....

Aug 7, 2015 11:36 AM in response to Rivergoat

It won't work in C:\Users\<user>\Pictures. Keep it our of the pictures folder.

It has to be in somewhere else like C:\Users\<user>

Many people have followed my instructions on the other post; since upgrading to windows 10 I have lost my calendar and everything works.

Follow those instructions and stop beating your head against the wall.

Cheers!

Aug 7, 2015 5:08 PM in response to igotnothing

I haven't had a chance to look into this further but does signing into Microsoft OneDrive change the permissions? I think that's probably one of the only other things I did. I remember thinking it was bigger storage than iCloud and I might auto backup to OneDrive instead since I haven't had room in iCloud for years.

iCloud and Windows 10 compatibility issue