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icloud calendar missing after windows 10 update

My PC has Microsoft 365 for small business with Outlook 2013. My icloud calendar was syncing with this until I upgraded to Windows 10.

When I go to Calendar in Outlook it lists the icloud calendar but when I tick the box I get the error message "The set of folders cannot be opened. The information store could not be opened."


I have searched the internet for a solution but as it is a relatively new problem have only found people with the same problem, no answers. Can anyone help PLEASE.


I am getting around it by running the calendar from the web page but this is not ideal as I like to use the calendar in conjunction with my contacts and emails.

HP Rove PC-OTHER, Other OS, Windows 10 upgrade

Posted on Aug 4, 2015 2:53 AM

Reply
37 replies

Feb 20, 2017 9:15 AM in response to alex6262

First close outlook. Right click on the windows icon > Control Panel> Mail (32 bit) > Data Files. Now remove iCloud from the data file then click on the email tab and remove the icloud email (or @me.com). Reinstall icloud for windows. Sign in if needed check Outlook allow for downloads to complete. Reopen outlook and you should be fixed. This fix applies to Windows 10 & anniversary edition with outlook 2010/2013.


Hope this helps you.

Jun 27, 2017 7:30 AM in response to alex6262

I am running Windows 10 and Outlook 2007. I have tried logging out and then logging back into iCloud, uninstalling and re-installing. Basically have tried everything we would normally try as well as everything mentioned here yet still not contact or calendars in Outlook. I kept everything in iCloud calendars and contacts before this issue recently start. I still have all those contacts and calendar items in iCloud which is good but can't get it to sync at all with Outlook.

Jun 27, 2017 7:38 AM in response to Cybergarage

This perfectly describes the issues I am having too. The procedure you described has worked on previous occasions but not this time. I spent an unproductive hour on the phone to Apple who basically said iCloud was working fine so the fact it doesn't sync with Outlook is Microsoft's problem.....I couldn't face starting the whole process with them so I have temporarily given up and am using a web based version of iCloud calendar.

Dec 22, 2017 11:56 AM in response to alex6262

Hello, I realize this is a very old post, but here we are, December 2017 and the problem is still here. I too was having trouble with my outlook 2010 calendar not displaying my icloud calendar. Despite my icloud add-in showing in options as installed and active, it was far from that. After several uninstalls/repairs of outlook and icloud, I finally came upon a solution that worked: close Outlook. LOGOUT out of icloud app, THEN via control panel uninstall/reinstall icloud. Restart computer. Launch Outlook. Worked for me. Good luck!

Aug 4, 2015 11:08 PM in response to alex6262

Alex,


I also had this problem and have just resolved it:


1. Open the iCloud control panel.

2. Untick the Contact, Calenders and Tasks box.

3. Click Apply

4. Tick the Contact, Calenders and Tasks box option again and hit apply.

5. You should then get a prompt that changes have been made to Outlook.


Once you reopen outlook iCloud calenders should have returned.


Hope it works.

C

Aug 11, 2015 4:18 PM in response to alex6262

I am having the same problem.


I am using Office 365.


I have tried all the suggestions above with no more success than anyone else.


Since no solution has been posted, I assume that we need a fix from Apple.


I will follow this post and see what transpires.


EDIT


I should also add that my contacts are having the same issue.

Aug 11, 2015 5:10 PM in response to trwood

I have just resolved this issue.


1. I uninstalled iCloud completely

2. Repaired Office 365 from the Internet (? complete reinstall I think)

3. Installed iCloud from a clean download


Everything is now working again.


I am not sure why the simple repairs I did earlier didn't work but the full reinstall seems to have fixed it.

Aug 14, 2015 8:40 PM in response to alex6262

This same problem happened to me and thanks to this discussion thread I got a solution from trwood. I went to the Control Panel/Programs and uninstalled iCloud completely then reinstalled it. . Thankfully it worked!! note: I did not have to repair Office 2013.

If you are not sure where the control panel is in Windows 10, right click the start button and it will show in the menu.

Thanks!

wwww.officetraininglady.com

Aug 17, 2015 3:58 PM in response to alex6262

As others have discovered, you have to completely uninstall ICloud and then re-install it. After struggling for 3 days, I visited a local MicroSoft store (a great new support system that mimics the Apple Stores), and the technie explained that this had been a known glitch that she had only learned about the day before. This glitch applies to both 2010 and 2013 (and possibly other) versions. After she walked me through the re-installation, it worked like it always did.

icloud calendar missing after windows 10 update

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