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Level 1

8 points

Cannot print ( imageRUNNER ADVANCE iR-ADV C5250)

I have imageRUNNER ADVANCE iR-ADV C5250 printer at work, everyone use windows and they can print, I'm the only one use Mac which cannot print.

I have tried to install 3 drivers.

1. Canon iR-ADV C5250/5255(Windows users use this, already in Mac Yosemite 10.10.4)

when I print, the queue windows show 'Printing', it seems cups cannot connect to printer?

2. Canon iR-ADV C5250/5255 PS (from canon official site)

the queue windows will normal exit, but in printer web admin logs, it says

You tried to print on a transparency sheet not made for this machine.

Load transparencies made for this machine into the machine and then try printing again.

3. Canon iR-ADV C5250/5255 PPD(from canon official site)

printer will print, but what printed in the paper are only a lot of random numbers, chars, cannot print normally

Please help, any advice will be useful.

MacBook Air, OS X Yosemite (10.10.4)

Posted on Aug 4, 2015 5:02 AM

32 replies

PAHU

Level 6

16,705 points

Aug 12, 2015 5:07 PM in response to Sato Masato

Thank you for trying the PS driver and providing the log. It shows the job progressing to completion which is not happening with the LIPSLX driver. So why is the LIPS driver not progressing to completion? Comparing the PS and LIPS logs it is not obvious why the LIPS driver is not working correctly. All the setup appears to be correct. It is just when it gets to the point where it should be submitting the file to the copier that this does not happen. So far I have not been able to recreate your symptom but I will keep working on it when I can. In the meantime I suggest you contact Canon and provide them with the 20150811.error log for the LIPS driver and request they escalate to Canon INC if they cannot resolve themselves.

Sato Masato Author

Level 1

8 points

Aug 12, 2015 5:26 PM in response to PAHU

Thanks PAHU, I will try, sorry for take you so much time.

Cannot print ( imageRUNNER ADVANCE iR-ADV C5250)