Apple music plays song but there is no sound - iPhone 5c

Follow these steps and test the sound after each one.

1. Go to Settings > Sounds and drag the Ringer And Alerts slider to turn the volume up.
2. If you can hear sound from the speaker, then the speaker works. Continue with these steps to find the setting or switch that's affecting the sound. If you can't hear sound from the speaker, contact Apple Support.
3. If your device has a Ring/Silent switch, make sure it's set to ring. If you can see orange, it's set to silent.
   
4. Restart your device.
5. Open an app that has music or sound effects. Adjust the volume with the volume buttons or the slider in Control Center.
6. Go to Settings > Bluetooth and turn off Bluetooth.
7. If there's still no sound, connect a headset. If you can hear sound through the headset, remove it and clear any dust or debris from the headset jack of your device.
8. If the device is in a case, make sure that the case doesn't block the speaker.
9. Use a brush to gently clear any debris from the speaker and Lightning connector (or 30-pin dock connector). The brush should be clean and dry and have soft bristles.
10. Update your device to the latest version of iOS.

If you follow these steps and still hear no sound or distorted sound, contact us.

I've tried it several times :( all of it. Closing everything, signing out. Turning phone off then on then signing in. I sign in and only one third of my music is actually on my phone now and then it still won't play sound. I've already reset My phone so I'm at a loss as to what to do now. I'm basically paying $100 a month for music and picture storage and now that money is being thrown away on a phone that can't do anything it's designed to. I'm sick of going to Verizon they keep sending me to replace it for two hundred dollars and I can't afford that right now. Any other suggestions?

Hi, the solution is really simple. Even though the above respondents had the best intentions, those resolutions just take up a lot of time to perform and really don't have anything to do with the issue as described. To resolve this issue, simply go to settings>itunes&app store, tap your apple id, sign out and sign back in. That should resolve your issue.

Hi Nemeta,

I have been having this issue for a couple days and scoured these posts for the answer. This process worked for me, hopefully you have the same luck.

1. Close all the apps, just in case.

2. Hard reset your phone by pressing the power button and the home button at the same time until your phone turns off and then back on. Once you see the apple logo, you don't have to press the buttons any longer.

3. Open apple music and hopefully actually hear your songs.

If you did so without restoring a backup and had no success, there may be a hardware problem, or this phone was jailbroken at some point (jailbreaking can't be completely removed). Take it to Apple for evaluation.

Sir,

Before you criticize others, you should know what you're talking about.

Do you work for Apple in any capacity? If so, let me know so I can report you to HR for maligning another user's efforts to help.

Get a life bro.

I never had this problem, but if I did, Im certain that your recommendation would have been useless. Had you bothered to read the OP, Namenta, you would know that he already signed out and in (as well as knowing who you were addressing)

Sorry you take that personally my friend. I had this very same issue this morning and after quitting the music app and THEN signing out and back in, it worked. I can read perfectly fine by the way. I, too, had signed out and back in while the app was still active and that didn't work for me. Only after quitting the app it magically was resolved.

Just joined this forum today in order to post a flame? Trolling grounds elsewhere drying up? Aren't there online courses that teach you to say things more original than 'get a life'?

Maybe if you had read the thread and understood what the OP did, including restoring to factory settings which closes and signs out of everything, without success, you would understand how the advice you admire so much wouldn't have helped him. Maybe if you read the forum terms of use you agreed to, you'd know that this is a user-to-user forum

Hi. I tried all of the techniques described in the posts, and none of them worked for me.

I otherwise have no problem with sound (rings, text alerts, music with the phone speaker, headphones, bluetooth speakers, - Spotify, etc.) It only gives me trouble when I try to use Apple Music.

I'm disappointed, but glad it was only a free trial.

I guess I will just have to stick with Spotify.

p.s.: I have an iPhone 6.

Do you hear sound when a headset in plugged in?

Oh, make sure you quit the Music app before you sign out and back in

Use iTunes to restore your iOS device to factory settings