You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Error code (5) when trying to restore iPhone 5 in DFU mode

Hi I attempted to restore my iPhone 5 (model a1533) to factory settings and update to the newest version of iTunes (8.4 I believe). However, I received an error message that the iPhone could not be restored. I entered the phone into DFU mode and attempted the restore again. However, after the process finishes the "extracting software" step, I repeatedly receive the error message "The iPhone 'iPhone' could not be restored. An unknown error occurred (5)."


I have tried using several different USB cables, have deleted and redownloaded the iOS software update, and have updated iTunes. The phone has not been in a LifeProof since i got it and has not received any damage of any kind over the years. I cannot find anything online about error code 5.


Any tips or ideas??

iPhone 5s, iOS 8.4

Posted on Aug 6, 2015 8:42 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2015 8:12 AM

Hello ctom69,

Thanks for using Apple Support Communities.


If iTunes is giving you error 5 when trying to restore your iPhone, then I suggest going through the troubleshooting in the article linked to below.


Resolve issues between iTunes and third-party security software - Apple Support


Take care.

1 reply

Error code (5) when trying to restore iPhone 5 in DFU mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.