g4s
Level 2 (417 points)
iPod

Q: Amazon crashing Safari today. Had to force shut down.

I've had Amazon lock up my MBP before. It's been at least a year ago though. Today when it locked up, option command esc wouldn't work I had to hold down the power button to quit. I started in recovery mode and ran Disk Utility (repair disk/permissions). I do that anytime I've had a crash like that. Can't hurt I guess. I shut off my router to keep it from going right back there after I restarted. After a while I went back to their page and gave it some time to load. Same thing.

2009 MBP 10.7.5 Safari 6.1.6

Just curious to see if anyone else has had this happen. Haven't tried another browser yet. Maybe not going to Amazon will save me some money!

MacBook Pro (15-inch Mid 2009), Mac OS X (10.7.5)

Posted on Aug 6, 2015 8:10 AM

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g4s

Q: Amazon crashing Safari today. Had to force shut down.

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 6, 2015 12:31 PM in response to g4s
    Level 10 (123,800 points)
    Apple Music
    Aug 6, 2015 12:31 PM in response to g4s

    Part of the problem is you are using an oudated OS X 10.7.5 and Safari 6.1.6.

     

    For now see if deleting the cache and cookies helps.


     

    Open a Finder window. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following

     

    ~/Library/Caches/com.apple.Safari/Cache.db

     

    Click Go then move the Cache.db file to the Trash.

     


    Now, from your Safari menu bar click Safari > Preferences then select the Privacy tab.

     

    Click:   Remove All Website Data

     

    Quit and relaunch Safari then try Amazon.

     

     

    Upgrading to Yosemite v10 would give you more security and stability.

     

    See if your Mac meets the requirements >  How to install OS X Yosemite on your Mac

     

    Yosemite is free and available for download from the App Store. That would upgrade your Mac to v10.10.4 and Safari 8.0.7.

  • by g4s,

    g4s g4s Aug 6, 2015 1:29 PM in response to Carolyn Samit
    Level 2 (417 points)
    iPod
    Aug 6, 2015 1:29 PM in response to Carolyn Samit

    Yeah, I know it's outdated. I'll try your suggestions though, thanks.

  • by tnash,

    tnash tnash Aug 6, 2015 5:13 PM in response to Carolyn Samit
    Level 1 (0 points)
    Aug 6, 2015 5:13 PM in response to Carolyn Samit

    10.10.4 - Safari 8.0.7

    Having same problem with Amazon starting today. Followed instructions and deleted Cache.db and Removed all website data. Relaunched and still have same problem. Any help is greatly appreciated!

  • by g4s,

    g4s g4s Aug 6, 2015 5:19 PM in response to tnash
    Level 2 (417 points)
    iPod
    Aug 6, 2015 5:19 PM in response to tnash

    I still have the problem too. Same thing using Firefox. It has something to do with that banner that quickly slides from right to left on their homepage. Other Amazon pages are fine.

  • by g4s,

    g4s g4s Aug 6, 2015 6:13 PM in response to g4s
    Level 2 (417 points)
    iPod
    Aug 6, 2015 6:13 PM in response to g4s

    It's a problem with Java Script. If you go into Safari Pref./Security and uncheck Enable Java Script. The problem goes away, but leaving that unchecked really isn't an option though. Lots of things won't work. Including the reply buttons on these forum pages.

  • by tnash,

    tnash tnash Aug 6, 2015 7:34 PM in response to g4s
    Level 1 (0 points)
    Aug 6, 2015 7:34 PM in response to g4s

    Checked my Java and it's up-to-date. Was finally able to get in via Kindle.com. Sounds like a problem that Amazon will want to resolve quickly though. I'll pop off a note to them. Maybe everyone should. Power in numbers and all that...

  • by grblade,

    grblade grblade Aug 6, 2015 9:21 PM in response to g4s
    Level 1 (0 points)
    Aug 6, 2015 9:21 PM in response to g4s

    I thought it was just me. I go to Amazon just about every day, but both times I have tried to go to the website today, it totally froze my MacBook to the point where I had to hold the power button down to shut it off. I couldn't do anything but move my mouse pointer around. I'm on the the latest version of Safari on 10.10.4

  • by 2179Chris,

    2179Chris 2179Chris Aug 7, 2015 9:21 AM in response to g4s
    Level 1 (0 points)
    Aug 7, 2015 9:21 AM in response to g4s

    This is happening to me with the Amazon website as well.  Started late afternoon on 8/6.  I'm using OS X Yosemite (10.10.4) and the latest versions of Safari and Firefox.  Looks like there is a java script error in the carousel feature on the main page of the Amazon site.  Locks up the whole computer and forces a hard reboot.  Hopefully they will fix soon.

  • by e16gilbert,

    e16gilbert e16gilbert Aug 7, 2015 11:47 AM in response to Carolyn Samit
    Level 1 (0 points)
    Aug 7, 2015 11:47 AM in response to Carolyn Samit

    I am experiencing the same problem with amazon site freezing and locking up my Mac.  I am running OS Yosemite with
    Safari 8.  I tried clearing the cache but that didn't help.

  • by paullouis363,

    paullouis363 paullouis363 Aug 7, 2015 6:42 PM in response to g4s
    Level 1 (12 points)
    iPhone
    Aug 7, 2015 6:42 PM in response to g4s

    Same issue. I have an early 2009 (9,1) iMac, Yosemite 10.10.4, Safari 8.0.7. Hard restart necessary. Issue does not occur with Firefox or iCab. It also does not occur with my iPad Air, or my Mac Book Air (same version of Yosemite). This must be a change in the Amazon home page. I can get into Amazon via the log-in page, and at least check orders. Hope Amazon fixes this soon. My advice for now is use another browser if possible.

  • by paullouis363,

    paullouis363 paullouis363 Aug 7, 2015 6:58 PM in response to paullouis363
    Level 1 (12 points)
    iPhone
    Aug 7, 2015 6:58 PM in response to paullouis363

    Additional info: Amazon just crashed with Firefox on the iMac.

  • by tnash,

    tnash tnash Aug 7, 2015 7:49 PM in response to g4s
    Level 1 (0 points)
    Aug 7, 2015 7:49 PM in response to g4s

    Ok, so I jumped the hoops and loops over at Amazon help and finally got to online chat with customer-no-service. They transfered me to tech support which was even unbelievably worse. They said they would report the problem but I really have no confidence whatsoever that they will report it correctly or even at all.

     

    Try going in via Kindle.com if you are still having problems. Hope that helps someone out there. At least it is a temporary fix until they wake up. Cheers!

  • by g4s,

    g4s g4s Aug 7, 2015 8:10 PM in response to g4s
    Level 2 (417 points)
    iPod
    Aug 7, 2015 8:10 PM in response to g4s

    It's interesting, I started up my old Powerbook from 2001 running 10.4.11 and Safari 4.1.3 with Javascript enabled. No problem. Maybe they fixed it. I haven't checked on this machine. Too many things running. I don't want to have to force a shutdown.

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