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Amazon crashing Safari today. Had to force shut down.

I've had Amazon lock up my MBP before. It's been at least a year ago though. Today when it locked up, option command esc wouldn't work I had to hold down the power button to quit. I started in recovery mode and ran Disk Utility (repair disk/permissions). I do that anytime I've had a crash like that. Can't hurt I guess. I shut off my router to keep it from going right back there after I restarted. After a while I went back to their page and gave it some time to load. Same thing.

2009 MBP 10.7.5 Safari 6.1.6

Just curious to see if anyone else has had this happen. Haven't tried another browser yet. Maybe not going to Amazon will save me some money!

MacBook Pro (15-inch Mid 2009), Mac OS X (10.7.5)

Posted on Aug 6, 2015 8:10 AM

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54 replies

Aug 20, 2015 1:25 PM in response to CJones5618

I don't shop online all that much, but went to Amazon today and am having the same problem everyone else is. Complete lock up. Have to shut down. I had just updated Safari after noticing a notification from the app store that a newer version is out. I am using a circa 2009 iMac with 10.9.5 OS. I notice that some people have said to try to avoid the home page. I just have a bookmark for Amazon that takes me to the home page. Does some one have another Amazon page that seems to work?

Aug 20, 2015 4:58 PM in response to g4s

I noticed this problem also with amazon's "main" webpage. It is a "Amazon" problem as all other websites are fine on my MacSafari. I contacted amazon to let them know about the problem and they gave me a streamlined amazon website page to utilize.


You can try this link: www.amazon.com/access

Aug 20, 2015 10:29 PM in response to g4s

Same problem here. Whenever I load amazon.com using safari, my system freezes (I can move the mouse around, but that's it - clicking does nothing). It happens 100% of the time. The only solution is a hard reboot. If I turn off javascript, the problem does not occur.


The problem occurs on a MacBook Pro 17" (early 2009), running Yosemite 10.10.5 (latest version, everything up to date).

I also have a MacBook Air 11" (mid 2011), running 10.8.5 (i.e., not Yosemite), and the problem does NOT occur.

Aug 24, 2015 7:16 AM in response to g4s

I've just checked the support community on Amazon.co.uk. It seems it's not only Safari - or even just Mac - users. It's affecting all browsers and all types of computer, so it looks like an Amazon problem. However, their tech support response of 'there's nothing to see here, move along people' or 'it's your browser's fault' seems pretty typical for technical support depts of many companies, even when there are so many complaints on their own forum!

Aug 25, 2015 6:22 PM in response to g4s

Had been following this when it first started as it was happening to me also on the day it was first reported. I also have a 2009 MPB 17' and took it to the genius bar for some diagnostics, but by the time my appointment had come up it was working again, so they were looking at me strange, no one there had any idea what it could so they tested the video card first but everything came up clean. Now the problem has started happening again so I took it right back to the store without an appointment just to see if anyone would take a look but they were jammed so I just showed one person who left who tried to push a new video card or saying its a problem with software and maybe look into restoring the computer. Sorry for the long update but thats whats been going on

Amazon crashing Safari today. Had to force shut down.

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