My work email accout was locked due to termination, now I get constant pop ups that I need to put the password

Recently I stopped working at a certain company. My email account was terminated, and iPhone's Mail app keeps asking me for the correct password. Currently I have two options:


  • Delete my account
  • Enter the correct password


For obvious reasons I don't want to delete all the emails my iPhone saved. There is an option to mark an email account as disabled, but that is greyed out when you don't have the password. Is there a workaround for this issue? Can I archive it all somewhere and then delete or disable my old account without deleting it?


By the way this is on iPhone 6 and latest iOS.User uploaded fileUser uploaded file

iPhone 3GS, iOS 6.1.2

Posted on Aug 6, 2015 11:32 AM

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19 replies

Mar 29, 2017 5:05 PM in response to Lawrence Finch

Thanks for the option. it sadly none work for me. Every time I select an email or try to fwd one, etc., I keep getting a pop up: Incorrect Password. Please enter the password for the exchange account.". Every rouch I make causes a pop up near real time. Any help is greatly appreciated. I have about 200 emails in this canceled account I want to archive. They have all come down from the server onto my phone. Just stuck with this pop up issue. Thanks again.

Aug 6, 2015 1:20 PM in response to KiltedTim

KiltedTim wrote:


Your reasons for not wanting to delete the account may seem obvious to you, but you do NOT own those emails. They belong to the company. They are owned by the Exchange server you were syncing with.

I suppose its the contents of the emails - - always surprised with the number of people who exchange personal e-mails at using their work e-mail addresses - not considering that the system administrators sees all.

Aug 6, 2015 1:22 PM in response to notcloudy

notcloudy wrote:


KiltedTim wrote:


Your reasons for not wanting to delete the account may seem obvious to you, but you do NOT own those emails. They belong to the company. They are owned by the Exchange server you were syncing with.

I suppose its the contents of the emails - - always surprised with the number of people who exchange personal e-mails at using their work e-mail addresses - not considering that the system administrators sees all.

No personal emails, emails exchanged prior to the termination of the contract that could be used should any issues with the company arise in the future.

Aug 6, 2015 1:52 PM in response to Soujiro89

Soujiro89 wrote:


I technically own them.

No. You don't. Not unless you own the company that owns the Exchange server you were using. They are the property of the company.


No personal emails, emails exchanged prior to the termination of the contract that could be used should any issues with the company arise in the future.

Then you need to talk to the IT department at that company and see if they will re-activate the account long enough for you to forward the messages to another account or if they will dump the mailbox to a pst file and give it to you so that you can keep a record of the messages.

You should have made sure you had copies of the messages before your account on their systems was terminated.

Aug 6, 2015 2:54 PM in response to OldGnome

Check out iExplore. It will read all files on an ios 6 phone.

https://www.macroplant.com/iexplorer/?gclid=CMb1_7u4lccCFdSQHwodS1IFVw

They are the property of the company.

That's going to depend on the laws of the country and the policies of the company. Apparently the poster owns the iphone so the laws will be less clear.


In the days of snail mail, if someone sent you a personal letter to you at work, who was the ownered of the letter? Did the company suddenly own the letter? Why should email be different when it is sent to your phone? A snail mail letter went through the companies mail room.


Not sure of the contents of the email are on the iPhone. Perhaps only the ones you read. Can you still read them? If so, you can copy and past the contents. Pain.

Aug 6, 2015 3:26 PM in response to rccharles

For the record, I'm not an attorney, but I have been in IT for a long time. I have managed mail server environments and teams responsible for e-mail and security.


The snail mail analogy doesn't apply. There is no time when the paper letter is fully encapsulated in a corporate asset (the building not withstanding). E-mail, particularly those messages in IMAP accounts (most accounts these days), exists on the server. You are reading a local copy of the message on your device, but the message itself remains on the server. The e-mail address itself is owned by the company, if the company owns the domain on which the address exists.


The the OP here cannot get "his" messages with his disabled account clearly points to the company very much feeling within their rights to deny the OP access to the e-mail messages. Aside from protestations of ownership, the OP has not given us anything to go on that would remove my doubt that he has any legal right to the messages. If the OP really feels these messages are not the company's, why hasn't the OP gone back to his former employer and asked for them?


Re: iExplorer - The app's Web site talks about music, text messages, voice mail, contacts, voice memos, calendar events, reminders, notes "& more...." Not a word about e-mail. I suspect there is a good reason for that omission.

Aug 6, 2015 3:32 PM in response to OldGnome

OldGnome wrote:


It's not your account. You never owned that account. Your previous employer has all rights to the contents of that account. You do not.


Delete the account from your phone.

Agreed. This is a technical support forum, not a legal forum. There is no point in discussing who owns the contents, as there is no technical answer to that question and no technical solution.

Aug 6, 2015 3:36 PM in response to rccharles

I am currently able to read the emails that were cached into my account. The company used gmail, so it's not an exchange or outlook server. I could grab the email that is stored in my phone and forward it somewhere else. As for laws, they may be different, since it's not on the US. All I want is for the iPhone to stop asking me to input a password, when the emails are just there.


I tried using the "Archive" function for those emails in my inbox, but I'm unsure if I delete the Mail account on the phone will delete the Archived emails too?


What about sent items? Can those be archived?

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My work email accout was locked due to termination, now I get constant pop ups that I need to put the password

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