Level 1

8 points

WD My Passport external drive

I have recently replaced my Time Machine Backup drive to a WD My Passport 1Tb. It has worked successfully for over seven days then today it failed to backup. The drive disappeared off my desktop and switched off. The dialogue box gives 'RAID' Configuration Error". I have tried unplugging the drive and reconnecting. Same thing; works for about a minute then disconnects itself with the same message. After consulting with WD Tech Staff, I tried the drive plugged into my Macbook. It worked no problem. The error appears not to be with the drive but with My iMac 27. Has anyone experienced this problem? Is it a driver problem?

iMac (27-inch Late 2009), OS X Yosemite (10.10.5), WD My Passport Ultra 1TB External D

Posted on Aug 14, 2015 7:25 AM

26 replies

Lexiepex

Level 6

14,108 points

Aug 15, 2015 5:33 AM in response to alecukscot

Then they are not uninstalled or not completely.

Can you run an Etrecheck list and post to see what has been left? You never know but it could be also a software that its interfering, in the Safe mode nothing will be running, just the absolutely necessary of OSX to start at all.

www.etresoft.com

post the Etrecheck list here.

Lex

alecukscot Author

Level 1

8 points

Aug 15, 2015 6:14 AM in response to Lexiepex

Hi Lex, Ran Etrecheck but could not copy/paste from my clipboard. Another problem! I took two screen grabs of the contents and converted them to pdf's. I can e-mail them to you.

alecukscot Author

Level 1

8 points

Aug 15, 2015 6:17 AM in response to Linc Davis

Thanks Linc, This is something to take in for an average domestic user. Once I get my head round it all I will give it a go and get back to you.

Lexiepex

Level 6

14,108 points

Aug 15, 2015 7:26 AM in response to alecukscot

I can not give you my email address here (not allowed and not wise).

The list has a Copy button at the end of the list. That places it in your clipboard. In your post then just paste.

alecukscot Author

Level 1

8 points

Aug 15, 2015 7:35 AM in response to Lexiepex

Sorry about that Lex, I should have realised. Ran the check again and copied it straight from the Etrecheck results rather than the Clipboard:

EtreCheck version: 2.4.1 (137)

Report generated 8/15/15, 3:32 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

iMac (27-inch, Late 2009) (Technical Specifications)

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

BANK 1/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: (What does this mean?)

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 2560 x 1440

System Software: (What does this mean?)

OS X 10.10.5 (14F27) - Time since boot: about 3 hours

Disk Information: (What does this mean?)

ST31000528AS disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 998.97 GB (698.71 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 999.35 GB Online

HL-DT-ST DVDRW GA11N ()

USB Information: (What does this mean?)

Apple Internal Memory Card Reader

disgo 254.8 MB

DISGO (disk3s1) /Volumes/DISGO : 255 MB (210 MB free)

Logitech Extreme 3D

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Applications/MacX Video Converter Pro.app

[not loaded] com.macxdvd.driver.goodSysAudioCapture (1 - SDK 10.10) [Click for support]

/Library/Extensions

[loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) [Click for support]

/Library/StartupItems/ArcanaStartupSound/Resources

[not loaded] arcana.PRAM (6.1) [Click for support]

/System/Library/Extensions

[loaded] com.squirrels.airparrot.framebuffer (3 - SDK 10.8) [Click for support]

Startup Items: (What does this mean?)

ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound

Startup items are obsolete in OS X Yosemite

Launch Agents: (What does this mean?)

[running] com.canon.MFManager.plist [Click for support]

[running] com.orbicule.UCAgent.plist [Click for support]

[running] com.trusteer.rapport.rapportd.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[running] com.orbicule.uc.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.amazon.cloud-player.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]

User Login Items: (What does this mean?)

Mail Application (/Applications/Mail.app)

Dropbox Application (/Applications/Dropbox.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

WDDriveUtilityHelper UNKNOWN (missing value)

WDSecurityHelper UNKNOWN (missing value)

Internet Plug-ins: (What does this mean?)

Unity Web Player: Version: UnityPlayer version 3.5.5f4 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]

AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.7.3

NP_2020Player_IKEA: Version: 5.0.93.0 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]

CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]

GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]

CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]

EPPEX Plugin: Version: 3.0.5.0 [Click for support]

SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]

User internet Plug-ins: (What does this mean?)

Google Earth Web Plug-in: Version: 7.0 [Click for support]

Safari Extensions: (What does this mean?)

Incognito

Evernote Web Clipper

DoNotTrackMe: Online Privacy Protection

ClickToFlash

SiteAdvisor

Google Analytics Opt-out Browser Add-on

1Password

AdBlock

3rd Party Preference Panes: (What does this mean?)

AppTrap [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

ArcanaStartupSound [Click for support]

Trusteer Endpoint Protection [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 998.97 GB Disk used: 300.26 GB

Destinations:

Time Machine [Local]

Total size: 1.00 TB

Total number of backups: 6

Oldest backup: 2015-08-06 19:16:31 +0000

Last backup: 2015-08-15 11:18:53 +0000

Size of backup disk: Adequate

Backup size 1.00 TB > (Disk used 300.26 GB X 3)

Top Processes by CPU: (What does this mean?)

5% WindowServer

1% fontd

0% SystemUIServer

0% taskgated

0% mdworker(7)

Top Processes by Memory: (What does this mean?)

769 MB kernel_task

483 MB com.apple.WebKit.WebContent(4)

254 MB helpd

221 MB mdworker(7)

188 MB Safari

Virtual Memory Information: (What does this mean?)

1.45 GB Free RAM

6.55 GB Used RAM (1.19 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Aug 15, 2015, 12:26:14 PM Self test - passed

Lexiepex

Level 6

14,108 points

Aug 15, 2015 8:25 AM in response to alecukscot

Read this before you begin uninstalling:

You have two serious software problems and a few less important ones:

1. CleanMyMac: this is a real mac killer: you must uninstall completely. To make it stop: start it, look in the left navigation pannell and choose UNINSTALL, you do not have to answer at all when a browser window shows up.

It is not able to do any harm after this, but harm may already have been caused, like removing languages, cleaning superfluous system files and such. Tell me if you did do that with this app. Then I will give you what might help to get it undone.

2. Uninstall Trusteer: whatever your bankmanager says, this weakens the security of your mac instead of adding to it. You do not need it at all for your online banking, on the contrary.

3. remove WD software, already done)

4. In Safari delete the following extensions: DoNotTrackMe, SiteAdvisor.

5. in SystemPreferences uninstall, Flip4Mac, Apptrap (uninstall completely).

6. Flashplayer: read my notes on Flasplayer at the end.

Before you do this:

in SystemPreferences->Users&Groups->LoginItems remove all entries with the minus sign underneath. This uninstalls nothing. Then restart now they will not be started anymore at startup.

-- OK, now go about #1. Then restart.

-- Now go about #2: Open the DMG file of Trusteer, it should contain an uninstaller, run it. Make sure that it is gone from the SystemPreferences. Tell me if there is not uninstaller in the dmg file.

-- do never start AdobeResourceSynchronizer.

-- Flasplayer: everyday more leaks and holes are coming in now; FP is old hat, and most websites are already in html5. I propose to uninstall it (and Clicktoflash in Safari). If you want to see the videos that now show "missing plugin", do following:

In Safari->Preferences->Advanced check "Show Develop menu in Safari menu", then in the Safari menu choose Develop, in the choose UserAgent, then check "Safari 81.1 iPad". Now you can see them (there are a few that will not show correctly, you do not want to see those).

Restart after you have done.

Lex

Linc Davis

Level 10

209,739 points

Aug 15, 2015 10:20 AM in response to alecukscot

Now you will find out why I warn people against posting "etrecheck" stuff on this site.

chen leo

Level 1

0 points

Dec 26, 2015 5:47 AM in response to alecukscot

This happened to me too... and it's happening to a lot of people it seems... to solve this problem (for me anyways) I did the following

Uninstalled the WD Utility using the Uninstaller that came with it.
Reinstalled the Firmware i got here (also read the important stuff like how to install...) WD Product Update
Restarted the computer

and i haven't had the error since... btw i don't need RAID for mine so if you do... well.. this maybe not the solution for you

Aug 30, 2016 4:50 AM in response to Allan Jones

Hi Allan,
I followed your instructions, but then noted that ALL of my files on the WD Passport were gone.

Of course, all my Time Machine backup files were also on the WD Passport.

What now??? How do I get my files back? I did note afterwards als that the message is still

popping up.

Eric Root

Level 10

685,257 points

Aug 30, 2016 8:50 AM in response to Americanhai

You might want to start your own post since this one is from last year. A new post would be much more visible. You can link to this one.

doobs52

Level 1

8 points

Sep 30, 2016 8:06 AM in response to alecukscot

I just talked to Passport customer service. This is a glitch in their software which they are working on correcting and when they do there will be an update. In the meantime, Find WD utilities in your applications and uninstall it. It will not stop your passport from working, it just solves the problem. I did this while I was on the phone with customer service and it solved the problem immediately.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

WD My Passport external drive