Here is the reply I got from Globe and I have sent them a screenshot of the ping, which is âRequest Timed Outâ. Everyone having this issue should do it, so we can get this matter solved. I need my icloud!
If you are on a mac, use terminal to ping.
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Your account is currently active and your area has no network issues. Please follow the instructions below:
1. Turn the modem off, wait for 10-15 seconds, and turn it on.
2. Ping the site that cannot be accessed:
a. Click on the âStartâ button found on the lower left corner of your screen.
b. Type âcmdâ, on search program and files and press âenterâ.
c. A black window will appear
d. Type ping (space) the site you cannot access (ex: ping<space>www.abs-cbnnews.com) and press âenterâ. It will give a result of âRequest Time Outâ or âReply Fromâ.
* If ping resulted to a âRequest Timed Outâ or any other errors : Please email a screenshot of the problem you encountered at helpdesk@globelines.com.ph. Please do not forget to indicate the following details in your email: account number, account name, and contact number (landline/mobile). After which, please expect a call from our support group after 24 hours to confirm receipt of your email and to advise you of the next steps to address your concern.
* If ping resulted to âReply Fromâ and you still canât access the same site/s, some proxy settings in your browser may be preventing you from accessing the site.