iTunes on Windows 10, 99% CPU at all times

I think you're going to get in some big trouble over this.


Just installing iTunes on a fresh copy of my Windows 10 causes the CPU to run at 99% at all times. Uninstalling iTunes and restarting doesn't take care of the problem. I was looking at the task manager when installing iTunes, and about 1/4 of the way through the install, the CPU went to 99% and never came back down.


I had just reinstalled Windows 10 about 8 hours ago because I didn't know what was causing this problem. Now I'm about to re-install Windows again, only this time, not installing the CPU/Motherboard destroyer of a program, iTunes.


Unfortunately, I'm either going to have to jailbreak my iPhone or find some alternative to iTunes to transfer files back and forth between my computer and my phone, as I'm not willing to destroy my hardware because of Apple's poorly-written software.


This is a real shame. A real shame.

PC, null

Posted on Aug 16, 2015 1:05 AM

Reply
11 replies

Aug 16, 2015 3:17 PM in response to wegras

First off, if Apple doesn't actually look at the forums, then I don't know what to say--no matter how I typed in my problem when wanting to report an issue and get help on it from Apple support, they kept saying "please type in a valid issue", so that's why I posted about this here. They have no way of letting people report a general issue, it has to be on the list of things that they think are "valid" issues.


And yes, Apple is probably going to be given a problem over this, probably lawsuits, as I know I'm not going to be the only person having this issue. Computers overheating and CPUs frying because of bad software is not going to be taken lightly by some people. So don't act like I'm over-reacting to this. Apple has had over 6 months to create a new version of iTunes that's fully compatible with Windows 10.


As to your questions: I was running Windows 10 Insider Preview since sometime in February, and I upgraded to the full version on the 29th of July. So yes, my system runs Windows 10 just fine. What made me even look at the task manager in the first place on my July 29 install of Windows 10 was that when I was editing videos, the CPU fan was on full speed and I kept hearing that little "beep" sound that shows that the CPU is getting a little too hot.


Fresh copy means within an hour of installing Windows. By the time I had typed the OP, it had been 8 hours, as I was researching this stuff to make sure I wasn't jumping the gun.


At somewhere around the 1/3 mark of installing iTunes, the CPU went to 99% and never came back down. After I had thought the reason why I was having the same problem in the previous install was because of PhoneTrans (to transfer files back and forth between my computer and my iPhone so I could easily make custom ringtones), which it wasn't, but I wasn't going to take any chances and never installed that again. So after I had reinstalled Windows 10, I ran the Task Manager and watched the CPU usage for every program I installed on my computer. I installed 3 other programs, one of them Chrome, and when iTunes came up, about 1/3 of the way through, the CPU went to 99%.


After it fully installed, I then tried stopping all Apple services in services.msc. Didn't help. Then I stopped all Apple processes. Didn't help. Then I uninstalled iTunes. Didn't help. Then I restarted after all that. Didn't help. The CPU was still at 99%.


Then I reinstalled Windows yet again and reinstalled ALL my software which is where I'm at now---no problems at all, and I'll most likely continue to not have problems as long as I don't install iTunes or do something foolish.


Granted, I've already been rather ***** that I have to go through so much major hassle just to transfer files between my computer and my iPhone (I've had this iPhone for about a week now) because of how Apple has everything locked down--I'm used to Android phones where that sort of thing is really easy, but I was tired of voice-to-text not working correctly on Android as well as so many horrible slowdowns (and even on my new iPhone, I'm finding that unless I'm in a good wi-fi range, it lets me transcribe about 4 or 5 words and then it stops and I have to hit the space bar and start voice recognition again, I've been very disappointed in that, it means that some of my whole reason for getting an iPhone has been in vain). I've found that the best way, so far anyway, to transfer files is to send myself an email with an attachment. If Apple doesn't release a compatible version of iTunes, I may end up having to jailbreak my phone, which would be a shame to have to do.

Aug 17, 2015 7:11 AM in response to Kizzume Kizzume

First

My PC upgraded from 8.1 without any issues what so ever ,not a clean install .

iTunes was already installed and functions perfectly IT IS FULLY COMPATIBLE

I updated iTunes to the latest level last week and the whole installation continues to work without any issues what so ever

There is no fundamental issue with Windows 10 and iTunes

You may have a problem but that is down to your particular installation ,I am sure others have issues but again that will be down to their individual installation

If you did not use a clean install (,I mean formatting the disk) then there is a specific format for removing iTunes and reinstalling

Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

Aug 17, 2015 1:28 PM in response to wegras

First off, can you please go to the task manager and see what percentage it says under CPU? If it says 99%, you're having the same problem that I did. Thanks. When it was taking 99% of the CPU, most things still acted normal. It might be doing this without you even knowing it if you haven't actually checked yet. Again, I didn't know this was happening until I was trying to edit a video in Corel Video Studio.


Second, I never got a message saying video playback is unavailable when I was running iTunes. This problem was happening whether I was even running iTunes or not--it was the simple act of installing iTunes that this occurred. Now, if it doesn't give that message unless someone plays that type of video in question, which I'd never do in iTunes because the only reason I use iTunes is to transfer files between my computer and my phone since iTunes has always, always been bloatware on Windows, then maybe that's the problem, but I'm not willing to do something that could potentially require me reinstalling windows *yet again* after all of this.


Third, I *did* do a clean install, full format and everything, I don't trust "upgrades" to do what they're supposed to, since many of the upgrades during the period of the insider previews worked terribly but worked great with a fresh install. When it comes to the document that you linked to, I removed things in a slightly different order than the document, I removed iTunes first, and then the order was different after that. It's rather absurd to have to remove everything in in such a specific order. Also, a 64bit version of the OS and a 64bit version of software will be installed in "Program Files", not "Program Files (x86)". "Program Files (x86)" is where 32-bit versions of programs get installed and it would only apply to if someone downloaded and installed the 32bit version of iTunes on their 64bit system.


Fourth, I DID respond as to whether my computer is Windows 10 compatible, but I think you stopped reading my post. My hardware is fully Windows 10 compatible, including my video card and all my peripherals. And as I said, I was running the Insider Preview versions of Windows 10 for many months now before installing the final version on July 29.


Thanks.

Aug 17, 2015 1:49 PM in response to Kizzume Kizzume

Nope ,no issues

didn't warn PC I would check😉 and is 48% but that is mainly Chrome where I have 45 individual pages open permanently

Then no I have no idea .I am also convinced that there is not a fundamental issue with Win 10 and iTunes

Your experiences of iTunes are completely different to mime .apart from a glitch where home sharing played up has always worked perfectly back into time

despite issue suffered by others

There must be millions by now who have upgraded to Win 10 with iTunes ,yet the world hasn't stopped

I can only repeat there is something on your Installation that is causing the issues that I do not have But what that is ................

Aug 23, 2015 6:59 PM in response to Marvin Martianul

There is an issue with CPU usage in Windows 12.2, most easily observed by opening a Get Info window. It's not dependent on an specific edition of Windows - I've been able to observe and replicate it with Windows 7, 8.1 and 10 (32- and 64-bit versions of all three). Reported to Apple when first seen in 12.2, not resolved by 12.2.1 or 12.2.2. However, I don't see the OP's issue (in fact, when iTunes is running "at rest" its CPU usage is shown as 0% in Task Manager), across four very different systems - 64-bit laptop, 32-bit desktop, 64-bit netbook, 32-bit tablet).


You can report the issue using Apple's iTunes feedback page; it may be worth posting one or two Task Manager screenshots to illustrate the issue here, and referencing this thread in your feedback report (as I did with reference to this thread).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes on Windows 10, 99% CPU at all times

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