greeting card will not upload; it assembles but no upload

Thanks for the reply, Jason L. I did go through the motions with the list that you provided. The Apple Customer Service Rep had me do it pretty much all over again with him watching my screen. He was surprised that the IPhoto upload would not work. Apparently the Reps are not informed as to what is in failure mode: too bad since they look like "deer in the headlights" when a customer complaint is actually a problem "on their side" but they had never been made aware of it. (As an aside, I have worked in CSSupport and it drove us all crazy when the senior designers would say "Oh yeah, we know that's screwed up; it's on our to-do list.")

The only way Apple techs will put this problem on top of the to-do list is if Apple customers pitch a fit and demand resolution.