Offline music / playslists stop playing when I go in and out of network service.

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Level 1

9 points

Offline music / playslists stop playing when I go in and out of network service.

Hey guys, has anyone else noticed that any offline music or playlists will stop playing whenever you lose network service and then reconnect to the network? I live in New York and this happens every time I hop in the subway – it continues to play normally with no network connection, but the second I get out of the subway or the train moves into a station with a network signal, Apple Music will stop playing and I'll have to hit play to continue playing the song.

iPhone 6, iOS 8.4.1

Posted on Aug 20, 2015 10:57 AM

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Answer 1

Top-ranking reply

swandy

Level 4

2,593 points

Aug 20, 2015 4:45 PM in response to deeewayne

Have you switched the toggle to "show offline music" in the drop down menu? Just had a chat with Apple Support as to whether or not my iPhone is "smart enough" that when I select a playlist that I made available for offline listening, will actually PLAY the files on the iPhone. NOPE - not unless you toggle (in the drop down menu in the My Music Screen (bottom of where you select Songs/Artists/etc.) to "Show Music Available Offline" (or actually put the phone in Airplane Mode which obviously stops all cellular and wifi signals). Otherwise - even though you have the files on your iOS device, it will still stream the music.

Pretty dumb and surprising. I just called to check.

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Answer 2

atom23

Level 1

0 points

Aug 20, 2015 8:14 PM in response to swandy

Wow, that is surprising, and an awful user interface design. I was so frustrated by this problem today that I was going to call, but checked here first, so thanks for doing so already.

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Answer 3

Bababui

Level 1

12 points

Aug 21, 2015 6:23 PM in response to atom23

It seems that none of the Apple Music beta test team ride the subway....

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