Unlock company owned iPhone, locked/activated with a former employees personal iCloud account.

ThisThingSucks wrote:

Right, and I would think we would be able to unlock something we paid quite a bit of money for. Looks like this product does not work for us.

Apple can't seriously be suggesting I create a 'protocol/policy' where as I track and document my employee's personal email logins and passwords. I do not accept this as a business case solution.

No one said you could not unlock it. I provided you with the method to see about getting it done. Apple did not suggest anything as far as protocol. This is a user to user support forum, and I am a user just like you. Apple does not participate in the forum. The suggestion for a policy is not to track their personal email logins and passwords. You are misunderstanding most of what I have told you. Allowing these users to activate these devices with their personal iCloud accounts and then not requiring them to unlock them so you can wipe them for the next user is the policy that needs changing. I'm just telling you what many IT departments are discovering, and what is going to be changing in the very near future, and that is the locking of devices. Controlling activation and access of the devices is a business solution, since, as you stated, you purchased the device. It is yours, not the employees. They are only using it, and have to held responsible.

You can get it unlocked. Apple made it difficult to prevent the theft of iPhones. Rather than blame Apple for your shortsightedness, you need to accept responsibility. Withholding the final paycheck, until the iPhone is unlocked and Apple ID is changed, has been suggested many times.

ThisThingSucks wrote:

"Setting up a protocol" is not something our half a billion dollar company is interested in or have time to do. That would be like FedEx not being able to use their trucks ever again if the employee went home with the keys.

Obviously FEDEX has a protocol in place so when a driver leaves he returns the keys, don't you think? If your company cannot bother so set up a simple employee exit protocol which might include a clause which obliges them to return the iPhone (amongst other things) with activation lock disabled, leads me to believe your company has NO protocols in place and it will probably be a 50 million dollar company very soon.

ThisThingSucks wrote:

All it would require is for Apple to implement a 'master' icloud account system.

How do you know that's all it would take for Apple to do?

Your issue could been solved with a few mouse clicks should your company enroll all devices in an MDM. We have hundreds of iOS devices managed by our Casper server and have no issues removing iCloud activation lock from those devices.

ThisThingSucks wrote:

Right, and I would think we would be able to unlock something we paid quite a bit of money for. Looks like this product does not work for us.

Apple can't seriously be suggesting I create a 'protocol/policy' where as I track and document my employee's personal email logins and passwords. I do not accept this as a business case solution.

It was your choice to allow employees to lock company property, it was your failing to not have them unlock the property before they left the company. Why exactly should Apple be liable for your errors (your=employer)

If you can prove that you bought them take them to an Apple Store. Expecting the removal of a very effective theft deterrent simply because your company can not be bothered to cover the basic issues is absurd.

ThisThingSucks wrote:

Thank you for the information.

It has become our decision not to pursue these consumer level devices for our enterprise, any longer.

All it would require is for Apple to implement a 'master' icloud account system.

You could have done that yourself, you elected not to.

You will be better off with a more vulnerable phone, consider Android.

ThisThingSucks wrote:

It has become our decision not to pursue these consumer level devices for our enterprise, any longer.

As has been posted on this thread, Apple offers enterprise solutions for your "problem". But as everything tech, is does require some basic protocols in place. Technology is an enabler for human protocols and interaction with devices and not a total substitute; ever heard of "garbage in....garbage out"?

And what leads you to believe that "professional level devices" will be any different? Good luck with that.

ThisThingSucks wrote:

.

"Setting up a protocol" is not something our half a billion dollar company is interested in or have time to do.

And you are involved in a half billion dollar company? God help the ShareHolders with your lack of responsibility towards security of the simplest of assets. I presume you also do not back up company data from your computers? Just not enough time? You sound more like a company that requires easy security override such as Android/Windows.

😟

Pete

Not only are you trolling, but your comprehension skills seem to be a bit lacking as well. You have been provided with several solutions as to how to manage your devices and not get caught in the Activation Lock situation. You seem to not be interested in finding solutions at all. As fellow users, we do our best to help other users by providing solutions that they can use to address whatever issues they may be having.

There is nothing "cult-ish" about the responses here. That you insist on trying to impress people with you credentials leads me to believe that you really don't have anything truly credible to offer. People who actually have credentials rarely need to broadcast them in order to establish their credentials (with the glaring exception of Donald Trump).

If you are seeking solutions, you can use any of the ones offered here. If you are simply attempting to bait people, then there is really nothing more that we can do for you.

Best of luck,

GB

ThisThingSucks wrote:

OK now I am openly just trolling this forum for fun, waiting to see how long it takes for you to figure it out.

Oh, so you are now finally fessing up to it? Like we did not have a clue given your snotty username/handle and your initial crappy attitude in your initial posts.

ThisThingSucks wrote:

All it would require is for Apple to implement a 'master' icloud account system.

Which would potentially create a security hole to be used by hackers or, worse, government agencies.

No, thanks.

Late to the game but here I am. Being neglectful of creating a policy for your devices is both foolish and frankly, ignorant. With all due respect to your company, I hope the rest of it isn't run like this. And one would think that FedEx would have a spare set of keys to their truck. Because, I mean really. FedEx? You can rest assured they have policies in place to confirm they don't lose money hand over fist because they entered into something without knowing what they were doing, or planning first. Nonetheless, your options due to lack of planning because you don't have time are to ask the ex-employee, as apologetic as possible, because you ARE to blame, if he will unlock it. ****

<Edited by Host>

Speaks the man who can't keep company property safe 🙂