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I have repaired about 5 company owned and purchased iPhone 5s's.
I cannot unlock them becuase they were activated with ex-employee's personal iCloud accounts.
How does Apple resolve this. We own the phones, not the icloud account.
If you purchased the devices and are the original owners, you can bring the devices and the original purchase receipts to a physical Apple Store and they should be able to help you.
But, as Kappy said, you need to develop a protocol/policy that prevents this from happening again. If you do a search of the forum, you should find similar postings and some businesses have posted some sample information on how they regulate their employees, up to and including the requirement to cover the purchase of a new device if they do not unlock the original device.
ThisThingSucks wrote:
Right, and I would think we would be able to unlock something we paid quite a bit of money for. Looks like this product does not work for us.
Apple can't seriously be suggesting I create a 'protocol/policy' where as I track and document my employee's personal email logins and passwords. I do not accept this as a business case solution.
It was your choice to allow employees to lock company property, it was your failing to not have them unlock the property before they left the company. Why exactly should Apple be liable for your errors (your=employer)
If you can prove that you bought them take them to an Apple Store. Expecting the removal of a very effective theft deterrent simply because your company can not be bothered to cover the basic issues is absurd.
ThisThingSucks wrote:
Thank you for the information.
It has become our decision not to pursue these consumer level devices for our enterprise, any longer.
All it would require is for Apple to implement a 'master' icloud account system.
You could have done that yourself, you elected not to.
You will be better off with a more vulnerable phone, consider Android.
ThisThingSucks wrote:
It has become our decision not to pursue these consumer level devices for our enterprise, any longer.
As has been posted on this thread, Apple offers enterprise solutions for your "problem". But as everything tech, is does require some basic protocols in place. Technology is an enabler for human protocols and interaction with devices and not a total substitute; ever heard of "garbage in....garbage out"?
And what leads you to believe that "professional level devices" will be any different? Good luck with that.
ThisThingSucks wrote:
.
"Setting up a protocol" is not something our half a billion dollar company is interested in or have time to do.
And you are involved in a half billion dollar company? God help the ShareHolders with your lack of responsibility towards security of the simplest of assets. I presume you also do not back up company data from your computers? Just not enough time? You sound more like a company that requires easy security override such as Android/Windows.
😟
Pete
OK now I am openly just trolling this forum for fun, waiting to see how long it takes for you to figure it out.The replies are way too spiteful for this to be an official forum, hence proving my point about not being an enterprise class device.
Not only are you trolling, but your comprehension skills seem to be a bit lacking as well. You have been provided with several solutions as to how to manage your devices and not get caught in the Activation Lock situation. You seem to not be interested in finding solutions at all. As fellow users, we do our best to help other users by providing solutions that they can use to address whatever issues they may be having.
There is nothing "cult-ish" about the responses here. That you insist on trying to impress people with you credentials leads me to believe that you really don't have anything truly credible to offer. People who actually have credentials rarely need to broadcast them in order to establish their credentials (with the glaring exception of Donald Trump).
If you are seeking solutions, you can use any of the ones offered here. If you are simply attempting to bait people, then there is really nothing more that we can do for you.
Best of luck,
GB
ThisThingSucks wrote:
OK now I am openly just trolling this forum for fun, waiting to see how long it takes for you to figure it out.
Oh, so you are now finally fessing up to it? Like we did not have a clue given your snotty username/handle and your initial crappy attitude in your initial posts.
ThisThingSucks wrote:
All it would require is for Apple to implement a 'master' icloud account system.
Which would potentially create a security hole to be used by hackers or, worse, government agencies.
No, thanks.
Late to the game but here I am. Being neglectful of creating a policy for your devices is both foolish and frankly, ignorant. With all due respect to your company, I hope the rest of it isn't run like this. And one would think that FedEx would have a spare set of keys to their truck. Because, I mean really. FedEx? You can rest assured they have policies in place to confirm they don't lose money hand over fist because they entered into something without knowing what they were doing, or planning first. Nonetheless, your options due to lack of planning because you don't have time are to ask the ex-employee, as apologetic as possible, because you ARE to blame, if he will unlock it. ****
<Edited by Host>
my iphone 6 icloud unlock plzzzzzzzzzzzzzzzzzzzz help me sir ji imei no ******** plzzzzzzzzzzzzzzzz
Yes thank you for the information and near cult like responses.
Speaks the man who can't keep company property safe 🙂
Let him be, he is part of a half-billion dollar enterprise.
As you can tell from his/her self chosen title/username of such distinction! 🙂
Pete
eyeroll....I'm sooooooo impressed....
GB
Unlock company owned iPhone, locked/activated with a former employees personal iCloud account.
