Newsroom Update

Beginning in May, a special Today at Apple series titled “Made for Business” will offer small business owners and entrepreneurs free opportunities to learn how Apple products and services can support their growth and success. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unlock company owned iPhone, locked/activated with a former employees personal iCloud account.

I have repaired about 5 company owned and purchased iPhone 5s's.


I cannot unlock them becuase they were activated with ex-employee's personal iCloud accounts.


How does Apple resolve this. We own the phones, not the icloud account.

Posted on Aug 24, 2015 2:32 PM

Reply
38 replies

Unlock company owned iPhone, locked/activated with a former employees personal iCloud account.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.