Updated to iTunes 12.2.2.25, now get pinwheel all the time - help!

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Level 1

48 points

Updated to iTunes 12.2.2.25, now get pinwheel all the time - help!

Hi everyone!

Recently updated to the latest version of iTunes, and performance has crawled to a halt. I'm getting 5-10 seconds of the dreaded pinwheel every time I attempt to work inside iTunes -- skipping from track-to-track, renaming tracks, clicking on different tracks in different playlists, creating new playlists -- things have really slowed down for me. I even get the pinwheel when I try using the miniplayer to skip a track, it's pretty bad.

Hoping there's a simple solution out there -- I realize this is a common problem, but searching through old threads hasn't helped me yet.

Some info on my setup: My System Folder and iTunes are on a SSD drive, and my iTunes library (493 gigs) is on a separate SSD drive.

I run OS X Yosemite (v 10.10.5) on a Mid 2010 Mac Pro with 2x2.66 GHz 6-Core Intel Xeon processors with 64 BG 1333 MHz DDR3 EEC memory.

Happy to answer any specific questions that you might have!

Thanks for reading --

Dan

Mac Pro, OS X Yosemite (10.10.5)

Posted on Aug 24, 2015 3:59 PM

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Answer 1

Linc Davis

Level 10

209,649 points

Aug 24, 2015 11:41 PM in response to Theatwar

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 2

Theatwar Author

Level 1

48 points

Aug 24, 2015 11:58 PM in response to Linc Davis

Hi Link,

Thanks for the fast reply. Hopefully I followed your Console directions correctly -- after I clicked on "Clear Display" on the toolbar, I selected the most recent iTunes report from "System Diagnostic Reports" titled "iTunes_2015-08-24-153508_Titanville.spin", copied below. (If this isn't the correct log, please let me know what I've done wrong and I'll try and find the correct one for you to take a look at). And of course, thank you for helping!

Date/Time: 2015-08-24 15:35:02 -0700

OS Version: 10.10.5 (Build 14F27)

Architecture: x86_64

Report Version: 21

Command: iTunes

Path: /Applications/iTunes.app/Contents/MacOS/iTunes

Version: 12.2.2 (12.2.2.25)

Build Version: 2

Project Name: iTunes

Source Version: 1200012002002025

PID: 1041

Event: timeout-lite

Duration: 2.80s (process was unresponsive for 6 seconds before sampling)

Steps: 29 (100ms sampling interval, 72 samples avoided due to audio)

Hardware model: MacPro5,1

Active cpus: 24

Fan speed: 801 rpm

Heaviest stack for the main thread of the target process:

29 ??? (iTunes + 9140) [0x109da83b4]

29 ??? (iTunes + 8820998) [0x10a60f906]

29 -[NSApplication run] + 594 (AppKit + 551667) [0x7fff88ee7af3]

29 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346 (AppKit + 593496) [0x7fff88ef1e58]

29 _DPSNextEvent + 978 (AppKit + 596139) [0x7fff88ef28ab]

29 _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 205099) [0x7fff857a612b]

29 ReceiveNextEventCommon + 431 (HIToolbox + 205546) [0x7fff857a62ea]

29 RunCurrentEventLoopInMode + 235 (HIToolbox + 206191) [0x7fff857a656f]

29 CFRunLoopRunSpecific + 296 (CoreFoundation + 465880) [0x7fff91cb6bd8]

29 __CFRunLoopRun + 927 (CoreFoundation + 467391) [0x7fff91cb71bf]

29 __CFRunLoopDoSources0 + 269 (CoreFoundation + 469901) [0x7fff91cb7b8d]

29 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 (CoreFoundation + 526849) [0x7fff91cc5a01]

29 ??? (iTunes + 9554288) [0x10a6c2970]

29 ??? (iTunes + 9554090) [0x10a6c28aa]

29 ??? (iTunes + 9551074) [0x10a6c1ce2]

28 ??? (iTunes + 8671243) [0x10a5eb00b]

28 ??? (iTunes + 8671318) [0x10a5eb056]

28 ??? (iTunes + 3229430) [0x10a0ba6f6]

27 ??? (iTunes + 13736248) [0x10aabf938]

27 ??? (iTunes + 13735525) [0x10aabf665]

27 ??? (iTunes + 12020049) [0x10a91c951]

27 ??? (iTunes + 12021800) [0x10a91d028]

27 ??? (iTunes + 13729643) [0x10aabdf6b]

27 ??? (iTunes + 13702469) [0x10aab7545]

27 ??? (iTunes + 13703925) [0x10aab7af5]

26 ??? (iTunes + 13704999) [0x10aab7f27]

26 ??? (iTunes + 13692175) [0x10aab4d0f]

26 ??? (iTunes + 13689052) [0x10aab40dc]

26 ??? (iTunes + 8270067) [0x10a5890f3]

23 ??? (iTunes + 8272901) [0x10a589c05]

22 CFStringCompareWithOptionsAndLocale + 9244 (CoreFoundation + 147100) [0x7fff91c68e9c]

21 _CFCompareStringsWithLocale + 1852 (CoreFoundation + 551644) [0x7fff91ccbadc]

11 __CompareTextDefault + 1352 (CoreFoundation + 557304) [0x7fff91ccd0f8]

11 icu::RuleBasedCollator::setAttribute(UColAttribute, UColAttributeValue, UErrorCode&) + 384 (libicucore.A.dylib + 1364988) [0x7fff8c2193fc]

6 icu::CollationFastLatin::getOptions(icu::CollationData const*, icu::CollationSettings const&, unsigned short*, int) + 305 (libicucore.A.dylib + 912399) [0x7fff8c1aac0f] (running)

Binary Images:

0x109da6000 - 0x10b783fff com.apple.iTunes 12.2.2 (12.2.2.25) <C306B94D-1D04-3EBB-8776-8C1158789C1B> /Applications/iTunes.app/Contents/MacOS/iTunes

0x7fff85774000 - 0x7fff85a79fff com.apple.HIToolbox 2.1.1 (758.7) <E3129A67-BDF9-333D-9C9C-A95C8F0EF71C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

0x7fff88e61000 - 0x7fff899e2fff com.apple.AppKit 6.9 (1348.17) <E485D56D-3E72-34B7-99BB-BFDEE2D07BF5> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff8c0cc000 - 0x7fff8c2b1fff libicucore.A.dylib (531.48) <3CD34752-B1F9-31D2-865D-B5B0F0BE3111> /usr/lib/libicucore.A.dylib

0x7fff91c45000 - 0x7fff91fddfff com.apple.CoreFoundation 6.9 (1153.18) <5C0892B8-9691-341F-9279-CA3A74D59AA0> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

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Answer 3

Linc Davis

Level 10

209,649 points

Aug 25, 2015 7:44 AM in response to Theatwar

Please don't post a spin report. I'm asking for the log messages (if any) that appear in All Messages when you get the beachball in iTunes.

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Answer 4

Aug 25, 2015 9:07 AM in response to Linc Davis

After having problems with 12.2.1 (thanks to Linc Davis for the suggestions), I updated to the latest version and here we go again... It hangs. Sorry Theatwar if I insert myself in this thread, but I think we sorta have the same issue with iTunes app. Tried every step suggested (logging out after disabling genius, deleting files in itunes folder, recreating a fresh library, switch to a guest/new user, and so on...). It's almost unusable now (it hangs every 10 minutes or so and I have to force quit and re-open it.). Here's my crash report: https://www.dropbox.com/s/06ku37mopfxtrl3/itunes_crash_report.txt

Thank you all.

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Answer 5

Theatwar Author

Level 1

48 points

Aug 25, 2015 11:14 AM in response to Linc Davis

Hi Linc,

Okay, here are the log messages that popped up when I launched iTunes (got the beachball) and then tried clicking around on different tracks on my library (got the beach ball every time I tried playing different tracks). iTunes is not freezing completely -- I don't have to force quit -- I just keep getting 5-10 seconds of beachball:

8/25/15 11:05:22.276 AM storedownloadd[628]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fc135329ce0> connection from pid 5393 with interface <DownloadServiceInterface: 0x7fc135329ef0> (PID 5393)

8/25/15 11:05:22.284 AM iTunes[5393]: ApplePushService: APSConnection being used without a delegate queue

8/25/15 11:05:32.453 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.5395) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

8/25/15 11:05:32.455 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.5395) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

8/25/15 11:05:32.655 AM com.apple.SecurityServer[79]: Session 100198 created

8/25/15 11:06:06.858 AM bootpd[5396]: server name Titanville.local

8/25/15 11:06:06.858 AM bootpd[5396]: interface en0: ip xxx.xxx.x.xx mask xxx.xxx.xxx.x

8/25/15 11:06:06.858 AM bootpd[5396]: interface bridge100: ip xxx.xxx.x.x mask xxx.xxx.xxx.x

8/25/15 11:06:07.320 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

8/25/15 11:06:14.225 AM com.apple.iCloudHelper[5397]: objc[5397]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

8/25/15 11:06:14.233 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

8/25/15 11:07:05.000 AM kernel[0]: process iTunes[5393] thread 6103545 caught burning CPU!; EXC_RESOURCE supressed due to audio playback

8/25/15 11:07:22.544 AM com.apple.xpc.launchd[1]: (com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37 a23d420d[5398]) Service exited with abnormal code: 111

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Answer 6

Linc Davis

Level 10

209,649 points

Aug 25, 2015 12:29 PM in response to Theatwar

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest by creating a library and importing a few tracks. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. There will be no sound output, but you can still interact with iTunes. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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Answer 7

Theatwar Author

Level 1

48 points

Aug 27, 2015 12:29 PM in response to Linc Davis

Hi Linc,

Here are the results of the 2 tests:

Step 1: Guest Login -- iTunes ran super fast, no pinwheel issues at all.

Step 2: Safe Mode -- iTunes still gave me lots of pinwheel issues, and possibly ran even slower than when I boot up normally. (This was possibly due to the limited graphics performance, though that's just an assumption on my part).

Dan

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Answer 8

Linc Davis

Level 10

209,649 points

Aug 28, 2015 1:30 PM in response to Theatwar

Back up all data.

As a test, please move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.

Quit and relaunch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Test.

After testing, quit again and put the original library back where it was, replacing the test library. Post your results.

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Answer 9

Theatwar Author

Level 1

48 points

Aug 28, 2015 3:53 PM in response to Linc Davis

Hi Linc,

I keep all of my iTunes library on an internal SSD drive. I quit iTunes, unmounted the SSD drive, then relaunched the application. I created a new library and toticed an immediate improvement on iTunes, it was super fast while importing and switching between tracks.

Once I quit and remounted my SSD drive, I relaunched iTunes, pointed towards the original library on the SSD, and it's back to working extra slow with lots of pinwheel delays.

Dan

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Answer 10

Linc Davis

Level 10

209,649 points

Aug 28, 2015 4:51 PM in response to Theatwar

Do you use iTunes Match or Apple Music?

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Answer 11

Theatwar Author

Level 1

48 points

Aug 28, 2015 4:54 PM in response to Linc Davis

Hi Linc,

Really appreciate the quick replies. (I'm headed out of town for 10 days tomorrow and hoping to sort things out before I leave).

I've tried to use iTunes Match, but because my iTunes library is so large (over +25,000 songs), iTunes won't let me, so I have not enabled it.

I signed up for the free trial for Apple Music but wasn't a fan after messing around for a few days, so I opted out.

So, no iTunes Match or Apple Music.

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Answer 12

Linc Davis

Level 10

209,649 points

Aug 28, 2015 5:25 PM in response to Theatwar

I would suspect that the second SSD was causing the problem, but you seem to be saying that iTunes was working OK with the same hardware configuration until the last update. If that's the case, see below.

How to re-create your iTunes library and playlists

Rebuilding an iTunes Library: How to Do It & What to Expect

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Answer 13

Theatwar Author

Level 1

48 points

Aug 28, 2015 5:31 PM in response to Linc Davis

Hi Linc,

Quick question before I re-create the library -- I back up my entire iTunes library nightly (using Carbon Copy Cloner) onto a separate drive (part of an external RAID array, not a SSD drive).

Would it help to identify any potential issue if I re-directed my iTunes to open up the library that's on my backup drive (it should be identical to the one on my SSD) and see if the sluggish behavior is the same, or is that a waste of time? I'm guessing if it behaves normally then the SSD is faulty?

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Answer 14

Linc Davis

Level 10

209,649 points

Aug 28, 2015 5:39 PM in response to Theatwar

No harm in trying.

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Answer 15

Theatwar Author

Level 1

48 points

Aug 28, 2015 6:19 PM in response to Linc Davis

Still very sluggish after switching to my backup drive, and still sluggish after following the instructions on "How to re-create your iTunes library and playlists".

I will wait until after my trip to follow the instructions on "Rebuilding an iTunes Library: How to Do It & What to Expect", since it sounds like this can take a long time.

Thanks for your help Linc and I'll update once I return!

Dan

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