Apple Event: May 7th at 7 am PT
After latest update MacBook wont start up. All I get is a grey screen with the apple logo and a loading bar underneath the logo that freezes half way. I thought maybe it just needs time to load but after leaving it for 5hours I realise there is a problem can anyone help?
MacBook Pro
Take a look at this document - About the screens you see when your Mac starts up - Apple Support
Which one is your Mac getting to and getting stuck on?
I know you have stated this in your original question, but I would like to be clear on what you are seeing before we begin. Thanks!
Take a look at this document - About the screens you see when your Mac starts up - Apple Support
Which one is your Mac getting to and getting stuck on?
I know you have stated this in your original question, but I would like to be clear on what you are seeing before we begin. Thanks!
Hi ASCarlisle I guess the screen is the progress indicator screen but its grey not black.
Ok - I've got 1 thing for you to do and 2 questions for you to answer 🙂
Boot into Safe Mode. Let me know if you can get to your desktop when booting in safe mode. Try safe mode if your Mac doesn't finish starting up - Apple Support
Do you have a backup of your Mac?
What version of OS X are you running?
ok I will try and get back to you.
OK - just so you are aware of my lines of thinking...
Sorry I missed the questions in reply. I don't have a backup and I just did the software update I think it was 10.10? Sorry I have forgotten
No backup? 😢😢😢 .
Hopefully we can boot via Safe Mode! Don't worry, I'm sure we'll get to the bottom of this. OS X has lots of built in recovery options, so we are well equipped to deal with this, and the fact you're up to date really helps.
Ok so I have tried 3 times to boot in safe mode and it is not working 😟
Oh, I'm sorry to hear that. When you are booting into Safe Mode, does your screen show the same as before? Does it get any further? Thank you for this info
Sorry for the late reply. The screen is exactly the same it gets to about halfway then stops.
Hi Parra eel,
It's sounds like the same issue i had please read my post for solution Macbook Pro 2012 OSX Yosemite grey screen
Thankyou Rockyuk I can get the screen holding command R so maybe not exactly the same issue?
You say you can boot with Cmd+R. Have you attempted anything with Disk Utility yet? If not, check out the paragraph below. Apologies for the slow reply!
If your Mac turns on, and the display works, but it won't boot, there could be many issues at play. But the one we like to rule out right away - or repair, if possible - is any problem afflicting the hard drive. The easiest first step on that front is to run Disk Utility. On a Mac running or later, you can run Disk Utility by booting into OS X Recovery Mode.
Make sure the Mac is off. (If it's not responsive because it's stuck on a grey, blue or white screen, just hold down the Mac's power button for several seconds until it gives up and shuts off.) Hold down the Command and R keys, and power the Mac back up again.
Eventually, you'll end up on a screen headlined OS X Utilities. (Once you see that screen, you can release the keys you were holding down.) Click on Disk Utility. Then click on your Mac's built-in hard drive in the left column of Disk Utility. (Usually, you'll see two listings for your built-in drive: the first includes the drive's size, like 500GB, in its name; and nested underneath it is your drive's friendlier name. You want that second one.) On the lower right of the Disk Utility window, click Verify Disk, and then wait while Disk Utility does its thing.
(Paragraph taken from Macworld)
macbook stuck on grey screen and loading bar freezes halfway
