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Cannot connect to iTunes store on Windows 10

I recently installed Windows 10 on my computer and it worked fine but when I installed a update for Itunes it says "Can't connect to store make sure your connection is active". I have restart, uninstalled and reinstalled, check my firewall and etc. but to no avail it did not work.


I ran diagnostic test from Itunes and this is the log file: (I don't know why it says Windows 8 when I installed Windows 10)


Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

Hewlett-Packard HP Pavilion 15 Notebook PC

iTunes 12.2.2.25

QuickTime not available

FairPlay 2.8.30

Apple Application Support 3.2

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 8.2.1.3

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084



iTunes Serial Number 000000388C0ECA7C



Current user is not an administrator.

The current local date and time is 2015-08-27 21:32:16.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.





**** External Plug-ins Information ****



No external plug-ins installed.



Genius ID: 4d01d8fcd8a8921262714207040a3a34



iPodService 12.2.2.25 (x64) is currently running.

iTunesHelper 12.2.2.25 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.



**** Network Connectivity Tests ****



Network Adapter Information



Adapter Name: {72E746B2-ECA5-4659-AE40-FD4E531402A1}

Description: Microsoft Wi-Fi Direct Virtual Adapter #2

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 20:00:00 1969



Lease Expires: Wed Dec 31 20:00:00 1969



DNS Servers:



Adapter Name: {81C9D204-3FAA-4D9F-A7E8-EBC3366E00F1}

Description: Realtek PCIe FE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 20:00:00 1969



Lease Expires: Wed Dec 31 20:00:00 1969



DNS Servers:



Adapter Name: {A0AAAD41-3598-4752-95F0-C57BF62136EB}

Description: Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter

IP Address: 10.0.0.64

Subnet Mask: 255.255.255.0

Default Gateway: 10.0.0.138

DHCP Enabled: Yes

DHCP Server: 10.0.0.138

Lease Obtained: Thu Aug 27 21:29:27 2015



Lease Expires: Wed Dec 31 20:00:00 1969



DNS Servers: 10.0.0.138



Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No



Firewall Information



Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.



Connection attempt to Apple web site was unsuccessful.

The network connection could not be established.

Basic connection to the store failed.

The network connection could not be established.

Connection attempt to Gracenote server was successful.

The network connection could not be established.

Last successful iTunes Store access was 2015-08-12 20:29:30.


Please if you can fix these as fast as you can, I will be grateful.

Thank You

Hewlett-Packard HP Pavilion 15 Note-OTHER, Other OS, Windows 10

Posted on Aug 27, 2015 6:56 PM

Reply
19 replies

Aug 30, 2016 9:51 AM in response to G_W_C

I also created an account here to be able to thank you! This is August of 2016 and your advice is STILL saving iTunes users like me from jumping off the proverbial cliff!!! THANK YOU for posting your solution. I even took my MSI gaming laptop that I've NEVER had a single issue before with to a computer repair shop and THEY couldn't fix the problem after I tried calling Apple Support as well as countless other troubleshooting fixes myself. I FINALLY arrived at this forum and your command prompt reset fix DID THE TRICK! YAAAAAAAAYYYYYYY! You are my HERO Ecastro 179 and G_W_C (for posting that it worked!)

Aug 30, 2016 10:04 AM in response to Ecastro179

I also created an account here to be able to thank you! This is August of 2016 and your advice is STILL saving iTunes users like me from jumping off the proverbial cliff!!! THANK YOU for posting your solution (#2). I even took my MSI gaming laptop that I've NEVER had a single issue before with to a computer repair shop and THEY couldn't fix the problem after I tried calling Apple Support as well as countless other troubleshooting fixes myself. I FINALLY arrived at this forum and your command prompt reset fix DID THE TRICK! YAAAAAAAAYYYYYYY! You are my HERO Ecastro 179 and G_W_C (for posting that it worked!)

Cannot connect to iTunes store on Windows 10

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