Cannot connect to iTunes store on Windows 10
I recently installed Windows 10 on my computer and it worked fine but when I installed a update for Itunes it says "Can't connect to store make sure your connection is active". I have restart, uninstalled and reinstalled, check my firewall and etc. but to no avail it did not work.
I ran diagnostic test from Itunes and this is the log file: (I don't know why it says Windows 8 when I installed Windows 10)
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP Pavilion 15 Notebook PC
iTunes 12.2.2.25
QuickTime not available
FairPlay 2.8.30
Apple Application Support 3.2
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.2.1.3
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iTunes Serial Number 000000388C0ECA7C
Current user is not an administrator.
The current local date and time is 2015-08-27 21:32:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 4d01d8fcd8a8921262714207040a3a34
iPodService 12.2.2.25 (x64) is currently running.
iTunesHelper 12.2.2.25 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {72E746B2-ECA5-4659-AE40-FD4E531402A1}
Description: Microsoft Wi-Fi Direct Virtual Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 20:00:00 1969
Lease Expires: Wed Dec 31 20:00:00 1969
DNS Servers:
Adapter Name: {81C9D204-3FAA-4D9F-A7E8-EBC3366E00F1}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 20:00:00 1969
Lease Expires: Wed Dec 31 20:00:00 1969
DNS Servers:
Adapter Name: {A0AAAD41-3598-4752-95F0-C57BF62136EB}
Description: Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter
IP Address: 10.0.0.64
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Thu Aug 27 21:29:27 2015
Lease Expires: Wed Dec 31 20:00:00 1969
DNS Servers: 10.0.0.138
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Connection attempt to Gracenote server was successful.
The network connection could not be established.
Last successful iTunes Store access was 2015-08-12 20:29:30.
Please if you can fix these as fast as you can, I will be grateful.
Thank You
Hewlett-Packard HP Pavilion 15 Note-OTHER, Other OS, Windows 10
