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my phone will not connect to the wifi it is just constantly loading

all of a sudden my phone will not connect with the wifi, it says the password is correct and its loading but it will not stop loading. any help would be great ?

iPhone 5s, iOS 8

Posted on Aug 28, 2015 2:06 AM

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Question marked as Best reply

Posted on Aug 28, 2015 2:10 AM

Settings - General - Reset - Reset Network Settings

Try to reset your device. This won't delete your data stored on this device.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559


If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

4 replies
Question marked as Best reply

Aug 28, 2015 2:10 AM in response to evieovastar

Settings - General - Reset - Reset Network Settings

Try to reset your device. This won't delete your data stored on this device.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559


If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

my phone will not connect to the wifi it is just constantly loading

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