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Help unlock iphone 5 stuck on activation

I've been given my sisters iphone 5 as she has a iphone 6. She has removed the iphone 5 from her icloud (find my iphone) but when I get to the activation screen it still asks for her apple id and password. So I put in her details and it now says cannot use this apple id. confused. Not sure of operating system as she stopped using the phone Nov 2014.

iPhone 5

Posted on Aug 28, 2015 12:24 PM

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Posted on Aug 28, 2015 12:48 PM

Make sure your sister did everything in this article: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

3 replies

Aug 28, 2015 4:51 PM in response to deggie

Unfortunately she did not do all of that. She deleted the phone from her iCloud but that was all. That was back end of last year. So all I have now is a new sim and a activation locked phone. The weird thing is it asks for her Apple ID but when I enter it I get a msg saying "this ID cannot be used to unlock this phone"?

Help unlock iphone 5 stuck on activation

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