How can I raise a hardware support ticket online?
I have been attempting to contact support about my faulty IPhone 6 plus and every time I go through the procedure to enter my details, phone serial number, iOS diagnostics etc I get a message saying that support is not available at this time.
The service page asks me to enter my phone serial number which confirms that support is still valid until December this year and also that my warranty has about 10 months to run. It sends me to the support page after this but each and every attempt to log a call or any of the support options ends with 'Not possible at this time.
Why can't I raise a support ticket for my hardware issue?
Out of frustration I have managed to book some time at the Apple Store to see a genius but only by making a booking without entering my serial number. This should not be the case.
iPhone 6 Plus, iOS 8.4.1