Fingerprints
Finger print in my iPhone 5s is currently not working when I try switch it on it gives me the above error msg this worked perfectly earlier but now it is not quite the same what should I do please help me
iPhone 5s, iOS 8.4
Apple Event: May 7th at 7 am PT
Hi, Thimira_TDS.
Thank you for visiting Apple Support Communities.
I understand you are unable to enable Touch ID. Here are some troubleshooting steps that may help with this issue.
Get help with Touch ID
Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:
- If you've just restarted your device
- If your fingerprint isn't recognized five times in a row
- If you haven't unlocked your device in more than 48 hours
- If you've just enrolled or deleted fingerprints
- If you're trying to open Touch ID & Passcode in the Settings menu
- If Require Password is set to Immediately under Settings > General > Restrictions
If you still need help, follow these steps. Try again after each step:
- Make sure you have the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
- Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
- Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.
If all steps have been processed and you are unable to enroll a fingerprint, see step 7.
Use Touch ID on iPhone and iPad
Regards
I Have tried many things but non of them worked please help
Thimira_TDS,
I am not sure what steps you have tried, but if all of my recommended troubleshooting steps have been processed, then please reach out to us via step 7.
If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.
WWhat should I do some one please help
Did you not see the last message from the Apple rep above? You may need service on your device.
Hi
Go to settings Restore back to Factory Settings
After restore use same Apple ID .
Set backup over your WiFi
This will get rid of any bugs.
Cheers
Brian (UK )
Briansyddall Bro are u sure restoring the phone back to factory settings would work caus if it doesn't I will not have soo many apps I download over the past days
anyways thanks all of you
If you did not damage your iPhone, then it should work.
tried that as well but it doesn't work either
what do url think is this a softwar proble or hardware proble
would appling all software's again work or should I replace the Touch ID scanner
Fingerprints