Problem description:
1. unable to use various content slideshows on websites
2. unable to load Apple support page
EtreCheck version: 2.4.1 (137)
Report generated 8/29/15, 5:34 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 705 - SN = W0116418ND3LA
Video Information: (What does this mean?)
Intel HD Graphics 3000
Color LCD 1280 x 800
System Software: (What does this mean?)
OS X 10.10.5 (14F27) - Time since boot: about 8 hours
Disk Information: (What does this mean?)
Hitachi HTS545032B9A302 disk0 : (320.07 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.88 GB (172.00 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898 ()
USB Information: (What does this mean?)
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Applications/Wondershare AllMyMusic.app
[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.0.0 - SDK 10.6) [Click for support]
Problem System Launch Agents: (What does this mean?)
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.recentsd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
6 processes killed due to memory pressure
Problem System Launch Daemons: (What does this mean?)
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.wdhelper.plist
5 processes killed due to memory pressure
Launch Agents: (What does this mean?)
[failed] org.gpgtools.gpgmail.enable-bundles.plist [Click for support] [Click for details]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.tunnelbear.mac.tbeard.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Login Items: (What does this mean?)
None
Internet Plug-ins: (What does this mean?)
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 [Click for support]
RealPlayer Plugin: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.15 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.03 - SDK 10.6 [Click for support]
CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]
EPPEX Plugin: Version: 3.0.5.0 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: (What does this mean?)
Video Converter
Adblock Plus
Disconnect
Pin It Button
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Perian [Click for support]
Time Machine: (What does this mean?)
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 318.88 GB Disk used: 146.88 GB
Destinations:
Iomega backups [Local]
Total size: 499.02 GB
Total number of backups: 1
Oldest backup: 2015-04-22 23:12:17 +0000
Last backup: 2015-04-22 23:12:17 +0000
Size of backup disk: Adequate
Backup size 499.02 GB > (Disk used 146.88 GB X 3)
Top Processes by CPU: (What does this mean?)
17% mdworker(8)
6% WindowServer
5% firefox
1% fontd
0% taskgated
Top Processes by Memory: (What does this mean?)
946 MB firefox
490 MB kernel_task
152 MB mdworker(8)
143 MB Finder
123 MB mds_stores
Virtual Memory Information: (What does this mean?)
75 MB Free RAM
3.92 GB Used RAM (583 MB Cached)
70 MB Swap Used
Diagnostics Information: (What does this mean?)
Aug 29, 2015, 08:45:14 AM Self test - passed
Aug 28, 2015, 06:22:59 PM /Library/Logs/DiagnosticReports/Google Earth_2015-08-28-182259_[redacted].cpu_resource.diag [Click for details]
Aug 28, 2015, 03:53:15 PM ~/Library/Logs/DiagnosticReports/PictureStyleEditor_2015-08-28-155315_[redacted ].crash