PC can read time capsule but can't write

I have a time capsule 3rd generation (A1355). I have a mac and a PC in my household. I was able to backup both computers to it until recently. About a month ago I upgraded the PC to Windows 10. Since then I've been having problems with the PC backup to the time capsule. The mac can read and write to the time capsule without any problems. On the PC, using Windows Explorer I'm able to see the time capsule, and access all the files. However, I'm unable to write any files to the time capsule. When try to manually copy and paste a file from my C Drive to the time capsule using Windows explorer I get an error: can't read from the source file or disk. Whenever I try to do a backup using Comodo backup, I also get a write error.

I'm assuming that Windows 10 is the culprit here, but not 100% sure if that's the cause or just a coincidence. Any ideas on how to resolve this?

Time Capsule-OTHER, Other OS

Posted on Sep 2, 2015 7:07 PM

38 replies

Sep 7, 2015 7:34 PM in response to BrianVogt

i am out of ideas... it is too strange for words..

You are helping to really put me off trying Windows X though.

Sep 11, 2015 10:55 AM in response to BrianVogt

My TC is Gen3 and I am running 7.6.4. Same as you so that is not the culprit.

Sep 14, 2015 7:57 PM in response to Mike's Pad

I'm not sure how much good it will do you. My configuration will not work with your router/network without a lot of editing at your end. But you are welcome to it.

Sep 14, 2015 8:12 PM in response to BrianVogt

See it now?

BrianVogt Author

Level 1

11 points

Sep 14, 2015 8:15 PM in response to Mike's Pad

Got it. Thanks!

BrianVogt Author

Level 1

11 points

Sep 10, 2015 7:38 PM in response to LaPastenague

I spoke with a Windows 10 help desk person today. He confirmed that they've received several calls about this problem. Unfortunately, he said that there's not much that they can do and that it's up to Apple to issue an update to either the firmware or the airport express utility. He suggested raising this with Apple. He said that apparently several people have done this and Apple is working on an update. I also contacted Apple and they confirmed that this is a known issue with Windows 10 and they are working on an update.

So, a question on a possible workaround while this firmware or Airport express update is being developed: you had suggested as we were troubleshooting that I format a flash drive to FAT32, plug it into the time capsule and see if I could access that drive. I could. So, I also happen to have a 320 gig WD external hard drive that I used to use a backup for my windows PC. Is there a way to plug that removable hard drive into the USB port of my time capsule and use that drive as the network backup? I tried to reformat it using my PC and the only options were NTSF and exFAT formats.

Course, I could revert to just plugging it in directly to the PC when I want to do a backup, but my whole goal in using the time capsule is to have the backup located elsewhere in the house and done automatically.

BrianVogt Author

Level 1

11 points

Sep 11, 2015 10:50 AM in response to Mike's Pad

Mike,

What version time capsule do you have? The reason I ask is that the Windows tech I spoke with said that the newest firmware - which I think is 7.7.3 will allow the user to read and write with Windows 10. However, the older firmware that I'm using, 7.6.4, doesn't allow it. Of course, the reasonable questions is, why not just upgrade to 7.7.3? From what I can tell, 7.7.3 is only for the newest time capsule version (5th generation) that has 802.11ac. I have a 3rd generation time capsule. Here's the reference I found:

AirPort Utility software and firmware downloads - Apple Support

However, if you do have an older time capsule and you've gotten it to work, then that certainly is relevant, and I'd be interested to know what settings you have set on your time capsule and I could try to mirror that.

Sep 12, 2015 9:30 AM in response to BrianVogt

Brian:

Those screenshots were taken from a MacBook using AirPort Utility 6.3.5. On my PC it's 5.6.1 but I seldom/if ever use it there. You have a Mac, right? And AirPort Utility works fine for you there?

My primary router is a Netgear DSL gateway, a combo modem/router, from Frontier Communications. Here is another network screenshot embellished using PhotoShop providing more detail.

MY PC connects wirelessly to this Network, not through a direct LAN connection to the Netgear router. I'm using a little Edimax USB WiFi Adapter for that...works great. When I installed that WiFi adapter long ago I consciously disconnected the LAN connection to the router, to force the PC into using WiFi to hop onto my Network. I also discovered during that process Windows 7 had this Virtual WiFi Adapter thing, well hidden within Network settings, and it was active. I disconnected that too. I don't know if Windows 10 even has it, haven't looked.

All connections to these Network devices are wired, Ethernet. Both AirPort Express routers extend the network provided by the Netgear and are set up in Bridge mode. A.K.A, a Roaming Network.

I had this network set up and working under Windows 7, long before I initiated the Windows 10 Upgrade. After the Upgrage, just last week, I've made no networking changes whatsoever. How about you? What did you upgrade from? And was it working correctly on that legacy Windows system?

What could be getting in your way? It's a guessing game, really. Again, was yours working before the Upgrade? It could be that my use of the AirPort Base Station makes a difference, although I don't see how. Could it be my that PC uses a WiFi connection to the network? Beats me.

Don't give up, Brian, I'm confident a solution will be found.

PS: An open invite for some of the AirPort Network gurus on this board to chime in on this.

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PC can read time capsule but can't write