Mac Kernel Panics when using Adobe Illustrator
Hello,
I have 3 users in my office that have been experiencing semi consistent kernel panics when using Adobe Illustrator for 2-3 months now. All are on 10.9.5 with all recent updates. In their environment, they had a horrible mess of old fonts that were spread out among local HDDs and a shared server (more than 40k fonts in some cases.) Fonts were being managed by Suitcase Fusion 3 and the users were working from Adobe CS6.
We thought that the font mess was causing an issue (corrupted fonts, duplicates, etc,) and we wanted to give a clean sweep to the users, which they were hesitant to do during a busy work period (understandably) thus causing the 2-3 month duration of the problem. This week we were finally able to start them fresh, so we deleted all fonts other than required system fonts from each Mac, cleared all font caches using Font Nuke, purchased and installed a brand new set of Adobe Font Folio fonts, upgraded to Suitcase Fusion 6, and upgraded to CC2015.
All seemed well, but then today one of the user's Macs kernel panicked and rebooted again.
Ugh.
Below is the kernel panic report. Obviously I can see that Illustrator is once again involved in the Kernel panicking, but I can't decipher any more information than that.
Can anyone help me understand this report, and what might be going on here?
Thank you!
Ben
Anonymous UUID: 2FA733DE-6D52-8769-DD5A-B14F820C059B
Thu Sep 3 06:55:51 2015
panic(cpu 0 caller 0xffffff801aedcc1d): Kernel trap at 0xffffff7f9d0b657b, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000000010a9e0000, CR3: 0x00000001d6e3a000, CR4: 0x0000000000000660
RAX: 0x56475a482f736c8d, RBX: 0xffffff8037d71968, RCX: 0x00000000031f0000, RDX: 0xffffff8037d71968
RSP: 0xffffff8194c32930, RBP: 0xffffff8194c33190, RSI: 0x0000000000000000, RDI: 0xffffff8037d71968
R8: 0xffffff8194c331a0, R9: 0x000000000000000c, R10: 0x00000000000001b0, R11: 0x0000000000000040
R12: 0x0000000000000001, R13: 0xffffff8194c32968, R14: 0x56475a482f736c65, R15: 0xffffff8194c331a0
RFL: 0x0000000000010202, RIP: 0xffffff7f9d0b657b, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000010a9e0000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff816cff1c50 : 0xffffff801ae23139
0xffffff816cff1cd0 : 0xffffff801aedcc1d
0xffffff816cff1ea0 : 0xffffff801aef4486
0xffffff816cff1ec0 : 0xffffff7f9d0b657b
0xffffff8194c33190 : 0xffffff7f9d0e7373
0xffffff8194c331d0 : 0xffffff7f9d0d9395
0xffffff8194c33270 : 0xffffff7f9d0e10f2
0xffffff8194c332d0 : 0xffffff7f9d0e08f2
0xffffff8194c333d0 : 0xffffff7f9d0e4e19
0xffffff8194c33470 : 0xffffff7f9d0ba4e0
0xffffff8194c33570 : 0xffffff7f9d0c42ac
0xffffff8194c33710 : 0xffffff7f9d0bcc5c
0xffffff8194c339f0 : 0xffffff801affe367
0xffffff8194c33ad0 : 0xffffff801aff5690
0xffffff8194c33b70 : 0xffffff801afe7775
0xffffff8194c33c20 : 0xffffff801afe8032
0xffffff8194c33f50 : 0xffffff801b241a23
0xffffff8194c33fb0 : 0xffffff801aef4c86
Kernel Extensions in backtrace:
com.apple.filesystems.smbfs(2.0.3)[EC68D5F4-45EA-379A-B723-AEEDE9C94055]@0xffff ff7f9d0a7000->0xffffff7f9d0f2fff
dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f9 b92c000
dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f9c 24e000
BSD process name corresponding to current thread: Adobe Illustrato
Mac OS version:
13F1077
Kernel version:
Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64
Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA
Kernel slide: 0x000000001ac00000
Kernel text base: 0xffffff801ae00000
System model name: iMac11,1 (Mac-F2268DAE)
System uptime in nanoseconds: 138554391402278
last loaded kext at 247286613554: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9d0f3000, size 65536)
loaded kexts:
- com.apple.filesystems.msdosfs 1.9
- com.apple.filesystems.smbfs 2.0.3
- com.apple.driver.AudioAUUC 1.60
- com.apple.filesystems.autofs 3.0
- com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4
- com.apple.driver.AppleTyMCEDriver 1.0.2d2
- com.apple.driver.AGPM 100.14.34
- com.apple.iokit.IOBluetoothSerialManager 4.2.7f4
- com.apple.driver.AppleMikeyHIDDriver 124
- com.apple.driver.AppleHDA 2.6.3f4
- com.apple.driver.AppleMikeyDriver 2.6.3f4
- com.apple.driver.AppleHWSensor 1.9.5d0
- com.apple.driver.AppleUpstreamUserClient 3.5.13
- com.apple.kext.AMDFramebuffer 1.2.4
- com.apple.driver.AppleMuxControl 3.6.22
- com.apple.ATIRadeonX2000 8.2.4
- com.apple.driver.AppleBacklight 170.4.11
- com.apple.iokit.IOBluetoothUSBDFU 4.2.7f4
- com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f4
- com.apple.iokit.IOUserEthernet 1.0.0d1
- com.apple.Dont_Steal_Mac_OS_X 7.0.0
- com.apple.driver.AppleHWAccess 1
- com.apple.driver.AppleLPC 1.7.0
- com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
- com.apple.driver.AppleMCCSControl 1.2.5
- com.apple.kext.AMD4800Controller 1.2.4
- com.apple.driver.AppleUSBCardReader 3.4.1
- com.apple.driver.AppleIRController 325.7
- com.apple.driver.AppleFileSystemDriver 3.0.1
- com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
- com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
- com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
- com.apple.BootCache 35
- com.apple.iokit.SCSITaskUserClient 3.6.7
- com.apple.driver.XsanFilter 404
- com.apple.iokit.IOAHCIBlockStorage 2.6.0
- com.apple.driver.AppleUSBHub 683.4.0
- com.apple.driver.AppleFWOHCI 5.0.2
- com.apple.driver.AirPort.Atheros40 700.74.5
- com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
- com.apple.driver.AppleAHCIPort 3.0.5
- com.apple.driver.AppleUSBEHCI 660.4.0
- com.apple.driver.AppleUSBUHCI 656.4.1
- com.apple.driver.AppleRTC 2.0
- com.apple.driver.AppleACPIButtons 2.0
- com.apple.driver.AppleHPET 1.8
- com.apple.driver.AppleSMBIOS 2.1
- com.apple.driver.AppleACPIEC 2.0
- com.apple.driver.AppleAPIC 1.7
- com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
- com.apple.nke.applicationfirewall 153
- com.apple.security.quarantine 3
- com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
- com.apple.kext.triggers 1.0
- com.apple.iokit.IOSerialFamily 10.0.7
- com.apple.driver.DspFuncLib 2.6.3f4
- com.apple.vecLib.kext 1.0.0
- com.apple.iokit.IOAudioFamily 1.9.7fc2
- com.apple.kext.OSvKernDSPLib 1.14
- com.apple.driver.AppleGraphicsControl 3.6.22
- com.apple.driver.AppleSMBusPCI 1.0.12d1
- com.apple.driver.AppleHDAController 2.6.3f4
- com.apple.iokit.IOHDAFamily 2.6.3f4
- com.apple.iokit.IOFireWireIP 2.2.6
- com.apple.driver.AppleBacklightExpert 1.0.4
- com.apple.iokit.IONDRVSupport 2.4.1
- com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f4
- com.apple.iokit.IOSurface 91.2
- com.apple.iokit.IOBluetoothFamily 4.2.7f4
- com.apple.driver.AppleSMC 3.1.8
- com.apple.driver.IOPlatformPluginLegacy 1.0.0
- com.apple.driver.IOPlatformPluginFamily 5.7.1d6
- com.apple.driver.AppleSMBusController 1.0.12d1
- com.apple.kext.AMDSupport 1.2.4
- com.apple.AppleGraphicsDeviceControl 3.6.22
- com.apple.iokit.IOGraphicsFamily 2.4.1
- com.apple.driver.AppleUSBHIDKeyboard 170.15
- com.apple.driver.AppleHIDKeyboard 170.15
- com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
- com.apple.iokit.IOUSBMassStorageClass 3.6.0
- com.apple.iokit.IOUSBHIDDriver 660.4.0
- com.apple.driver.AppleUSBMergeNub 650.4.0
- com.apple.driver.AppleUSBComposite 656.4.1
- com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
- com.apple.iokit.IOBDStorageFamily 1.7
- com.apple.iokit.IODVDStorageFamily 1.7.1
- com.apple.iokit.IOCDStorageFamily 1.7.1
- com.apple.iokit.IOAHCISerialATAPI 2.6.1
- com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
- com.apple.iokit.IOUSBUserClient 660.4.2
- com.apple.iokit.IOFireWireFamily 4.5.5
- com.apple.iokit.IO80211Family 640.36
- com.apple.iokit.IOEthernetAVBController 1.0.3b4
- com.apple.driver.mDNSOffloadUserClient 1.0.1b5
- com.apple.iokit.IONetworkingFamily 3.2
- com.apple.iokit.IOAHCIFamily 2.6.5
- com.apple.iokit.IOUSBFamily 686.4.1
- com.apple.driver.AppleEFINVRAM 2.0
- com.apple.driver.AppleEFIRuntime 2.0
- com.apple.iokit.IOHIDFamily 2.0.0
- com.apple.iokit.IOSMBusFamily 1.1
- com.apple.security.sandbox 278.11.2
- com.apple.kext.AppleMatch 1.0.0d1
- com.apple.security.TMSafetyNet 7
- com.apple.driver.AppleKeyStore 2
- com.apple.driver.DiskImages 371.1
- com.apple.iokit.IOStorageFamily 1.9
- com.apple.iokit.IOReportFamily 23
- com.apple.driver.AppleFDEKeyStore 28.30
- com.apple.driver.AppleACPIPlatform 2.0
- com.apple.iokit.IOPCIFamily 2.9
- com.apple.iokit.IOACPIFamily 1.4
- com.apple.kec.corecrypto 1.0
- com.apple.kec.pthread 1
Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i5, 2.66 GHz, 12 GB, SMC 1.54f36
Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0000, 0x31364A5353353132363448592D3147314131
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0000, 0x31364A5353353132363448592D3147314131
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147344631
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P
Bluetooth: Version 4.2.7f4 15112, 3 services, 23 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: DMSM50AE240M4, 240.06 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Keyboard Hub
USB Device: USB Receiver
USB Device: Apple Keyboard
USB Device: Built-in iSight
USB Device: IR Receiver
Thunderbolt Bus:
iMac, OS X Mavericks (10.9.5)