johnfromlewistown
Level 1 (0 points)

Q: iCloud back up is displaying incomplete

Just got an iPhone 6 and am loving it, except my iCloud back-up is displaying "incomplete" and has been for three days.  All systems are green and verified.  There are no buttons for "resume" or "try again" or "this is why it is incomplete".  I was on virtual-hold for over an hour waiting for online help and I ran out of patience and actually got pretty ******.  All online searches have failed to help.  Any suggestions?

iPhone 6, iOS 8.4.1

Posted on Sep 4, 2015 3:36 PM

Close
johnfromlewistown

Q: iCloud back up is displaying incomplete

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Sep 6, 2015 12:48 PM in response to johnfromlewistown
    Community Specialists
    Sep 6, 2015 12:48 PM in response to johnfromlewistown

    Greetings johnfromlewistown,

     

    Welcome to the Apple Support Communities!

     

    It sounds like you are backing up to the iCloud on your iPhone and it is taking a long time to complete; it shows incomplete when you look. To help minimize the time it takes to backup to iCloud, please refer to the information in the attached article below. 

     

    Get help backing up your device in iCloud - Apple Support

     

    The backup process is taking a long time

    The time it takes to make a backup depends on the size of your backup and the speed of your network. Make sure you’re connected to a reliable Wi-Fi network before making a backup of your device.

     

    Cheers