On 2015 MacBook Safari not responsive after waking from sleep
I promised a lady I would try to get help with her Mac's problem.
She is on her second new MacBook that Apple exchanged for her when they couldn't fix this problem on her first MacBook. The first one had the same problem. It seems that when she wakes her beautiful gold MacBook from an extended sleep and opens to the page it was on before it went to sleep Safari will not respond when links on the page are clicked on. For instance, when I tried it this is what it did for me. I went to the Wikipedia home page and clicked on random links on the page and they worked and all was good. I then closed the lid and let it sit for about 20 minutes. I let it sit that long because we have found that the laptop has to be closed for at least as long as the System Preferences > Energy Saver pane is timed for. She has it set for 15 minutes, so, after 15 minutes I open the lid and the display shows the Wikipedia page that was showing before I closed the lid. I then click any link showing on the page and nothing happens. I try another link and nothing happens. I then start typing a search in the URL box and, like it's supposed to, it starts filling in suggestions. So that tells me the internet is working, right? So, I select one of the suggestions and Safari takes me there. Everything works fine after that.
This problem just seems to happen after an extended sleep and when clicking links in the page that is shown when it first wakes up. Immediately opening another page works normally. Closing the lid and waiting a few seconds and then opening works normally, too.
When she took her first MacBook in to the Apple Store they couldn't figure it out so they gave her this second MacBook. When the same thing happened on this one she brought it back in and they played around with it and finally told her that she will have to live with this. She didn't know if this was normal, so she asked me. I told her no, this is not normal. I told her to take the MacBook back in with her 6 ft 220 lb husband in tow and kick it up a level. She hasn't done that, yet, but in the meantime I promised her I would try to help her.
I have tried this on a different wifi network and it does the same thing there. I have also removed the /Library/Preferences/SystemConfiguration folder and this didn't help either. She hasn't had the computers long enough to start saving files, plus the first MacBook was NOT migrated to the second, so there is nothing on the second one that was also on the first one.
I will probably get suggestions to try this and try that but, unfortunately, I don't have the MacBook. She does. So I will have to relay suggestions to her, or go to her house and do them myself. But any and all suggestions are appreciated. I'm stumped.