remove Mac Cleaner

What does this mean? Do we have to trash all of these files?

Phil

Hi Linc -

Yikes - I hope you can help me. I have tried everything to get this evil adware off my computer! Not sure what to do next. Let me know - Thanks, JL

l

Thanks for your help Linc. I wonder if you can help me out with the last few steps? I've taken screenshots of the files within

'~/Library/LaunchAgents' and '/Library/LaunchAgents' and '/Library/LaunchDaemons'.

Now what happens? Should I be posting the screenshots in this reply?

Also, I'm confused about these steps:

Step 4

Open the Safari preferences window and select the Extensions tab. If any extensions are listed, post a screenshot. If there are no extensions, or if you can't launch Safari, skip this step.

Step 5

If you use the Firefox or Chrome browser, open its extension list and do as in Step 4.

If you, or anyone else could help me out with this I'd really appreciate it!

Thanks in advance!

Hi Linc, I wasn't able to find any folders meeting the criteria in A, but here is what I found doing the directions in C. What do I do next? Any help is appreciated.

Thank you,

Beth

Hi Ron,

Here is the folder Library/Launchagents.

I could not find any folder Launchdaemons.

I think I have removed everything.

Thanks fr your help,

Jon

From the folder shown in the first screenshot, please delete items #1 and #2, then log out or restart the computer.

You also installed the "malwarebytes" product, which failed to remove the malware. I suggest you get rid of it and never use any "anti-virus" or "anti-malware" software again. It's all worse than useless.

will try those, thanks Linc!

Installing the "malwarebytes" product and using the "malwarebytes" product are two very different things.

you must manually execute malwarebytes in order for it to run, it will not defend against malware, it will remove it if it finds it. It is not a resident application like Anti-Virus using computing power to act a watch agent against threats at the expense of system resources.

While I and others would not disagree with the current observation that Mac Anti-Virus is not necessary or without its share of problems the statement that this particular product (malwarebytes) is useless has been repeatedly shown as a singularly flawed assessment on these forums. Malwarebytes has been used by IT Professionals, Apple Certified Service Centers and Apple Technicians as a tool for the removal of malware on the mac. Additionally it has a history as a highly recommend product on a number of Windows forums for the same reason. The vast majority of us here who have either fallen prey to mac malware or answered a post regarding it have seen the effectiveness of the particular product firsthand, and while I don't ask you take any single assessment as the final word in security you are welcome to read these forums and make form your own opinion based on the recommendation of Malwarebytes and the outcome from the posters experiencing issues.

apple senior advisers were the ones who TOLD me to run malwarebytes.

do they not think it's "useless"?

my point exactly. Unless they want to spend time on the phone with you causing more problems I would be inclined to think they are on to something by recommending it. Like I said, I won't use any AV on the Mac, but I have used this and recommended it and personally had good results. I've also used it for years on PC's I administered and it was effective. It's not AV and doesn't run like AV.

apple senior advisers were the ones who TOLD me to run malwarebytes.

That's because they are not trained or equipped to deal with malware infections. Their advice on that subject is, frankly, worthless.

Note that there is only one person on these entire forums with that opinion. If it were worthless, no one else here would recommend it, either. Nor would Apple's staff suggest using it, and the Geniuses in the Apple Stores wouldn't use it.