During iTunes backup of an iPad 2 I keep getting the following message:
"iTunes could not backup the iPad "xxxxxxxx" because the iPad disconnected."
However the iPad is still connected (physically).
I do a manual backup to iTunes on an iMac.
Only the one USB port is in use.
Backup to iCloud is working well.
Anybody else encountered this or knows a cause or solution?
iPad 2, iOS 8.4.1, 64Gb WiFi
I had this problem too. I tried all the options given above. I was trying to update my IOS version but it was trying to back up first and wouldn't. So I simply updated my software on the iPad itself, wirelessly, while not connected to iTunes. When reconnected to iTunes, the iPad then backed up perfectly. It was my out of date iOS that seemed to be causing the problems.
You should move the connection to the USB ports on the back of the PC. For some reason these seem to be more reliable for transferring data. It has worked many times for me.
Perfect, thank you!
FWIW, and YMMV, but using an Apple-certified cable solved the problem for me.
Thanks...this worked! On the current iTunes the backups are in: Edit...Preferences...Devices...
iTunes iPad backup failed due to iPad disconnected
