Gordon Hodgson
Level 1 (56 points)
iPhone

Q: Transfer Purchases no longer working

I've had this issue, since updating to iOS 9 GM-candidate, and the last version of iTunes, and it persists now to iOS 9.0 and iTunes 12.3.0.44 (today's updates).

 

Clicking 'File->Devices->Transfer purchases (etc...)' does nothing.

 

Is anyone else experiencing this?

 

I'm trying to back up a couple apps to my iMac, as they have been taken off the iTunes store, and I would like to keep a backup.

Posted on Sep 16, 2015 12:12 PM

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Gordon Hodgson

Q: Transfer Purchases no longer working

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  • by Limnos,

    Limnos Limnos Sep 16, 2015 12:18 PM in response to Gordon Hodgson
    Level 9 (53,581 points)
    Mac OS X
    Sep 16, 2015 12:18 PM in response to Gordon Hodgson

    You didn't do a backup before upgrading software????  (Sorry, I just can't imagine not doing that.)

  • by jeankipr,

    jeankipr jeankipr Sep 16, 2015 12:38 PM in response to Gordon Hodgson
    Level 1 (6 points)
    Sep 16, 2015 12:38 PM in response to Gordon Hodgson

    ive the same problem.

     

    When i had the iOS 8.4.1 in my iPhone 6 Plus, i did backup every week in my iTunes. When i click the backup button, itunes asked me for backup my apps, and later i can see the backup and the apps in iTunes. But everything change after install the iOS 9 in my iPhone. Now when i click the backup buttom, iTunes dont ask about the backup apps. Just "backup", but im not sure, because, when i go to the apps area, i cant see the last installed apps in my iphone, and was supposted to backup it in the iTunes. I called Apple Technical Support, but the dont help. I need to backup again iPhone.

     

    For example. If i restore my iPhone, and then restore from the backup, the apps dont install to the iphone. Its a nightmare. But if downgrade to iOS 8.4.1. I can do it again perfectly.

     

    So thats means its something with the iOS 9 and iTunes. BTW ive the new iTunes update 12.3 in my Mac.

     

    HELP ME!!!!

  • by Gordon Hodgson,

    Gordon Hodgson Gordon Hodgson Sep 16, 2015 1:22 PM in response to jeankipr
    Level 1 (56 points)
    iPhone
    Sep 16, 2015 1:22 PM in response to jeankipr

    I have backups to iCloud, so it stopped backing up apps automatically to iTunes, but it's always backed them up when I manually prompt it to.

  • by Pakzadn,Helpful

    Pakzadn Pakzadn Sep 16, 2015 1:30 PM in response to Gordon Hodgson
    Level 1 (5 points)
    Sep 16, 2015 1:30 PM in response to Gordon Hodgson

    Same issue buddy. Was on iOS 9.1. Downgraded to 8.4 and the issue got resolved.

    Upgraded to iOS 9 and the issue is back. Even after iTunes update.

     

    Am shocked with the quality control at Apple.

    CAn an understand a beta having these issues.

    But a final release. Wow!

     

    hope they resolve it.

  • by Paul Malone,

    Paul Malone Paul Malone Sep 16, 2015 4:34 PM in response to Gordon Hodgson
    Level 1 (11 points)
    Sep 16, 2015 4:34 PM in response to Gordon Hodgson

    Same issue.  Started today with iOS 9 and iTunes 12.3.  An automatic or manual sync no longer copies updated apps from the iPhone to iTunes.  If I update the app in iTunes, then it will correctly update the iPhone during a sync.

  • by nhbound1,

    nhbound1 nhbound1 Sep 16, 2015 5:05 PM in response to Paul Malone
    Level 1 (5 points)
    Sep 16, 2015 5:05 PM in response to Paul Malone

    I just downloaded iTunes 12.3.0.44 for windows 10 64 bit. Also updated both my iPhone and iPad to iOS 9.0

     

    iTunes does not detect the iPhone or iPad. At this point I am stuck and can't reinstall iOS 8.4.1 or backup my devices

  • by nishanthrao,

    nishanthrao nishanthrao Sep 17, 2015 5:36 AM in response to Pakzadn
    Level 1 (5 points)
    Sep 17, 2015 5:36 AM in response to Pakzadn

    I had this problem in iOS 9 Pubic beta and I reported the same on their feedback tool. Surprised that it still there in the final release. It is a step backwards and a big pain if we have to update the apps both in the devices and in iTunes on the PC. If i have to reset the devices I will have to download all the apps again from the app store instead of just restoring it locally.

  • by sydhv,

    sydhv sydhv Sep 17, 2015 5:59 AM in response to nishanthrao
    Level 1 (0 points)
    Sep 17, 2015 5:59 AM in response to nishanthrao

    Not only do I see that, but the popup about allowing 15 minute for purchases or requring auth each time still pops up for every update in the update queue in itunes, (have to download them there as well, since they don't upload from the iphone.)

  • by Pakzadn,

    Pakzadn Pakzadn Sep 17, 2015 6:06 AM in response to sydhv
    Level 1 (5 points)
    Sep 17, 2015 6:06 AM in response to sydhv

    I can understand software that is in beta having these issues.

    But in final releases. I am amazed. Tried Everything.


    ive used blackberry/android in beta modes and never seen such errors hit production.

  • by Lowpro71,

    Lowpro71 Lowpro71 Sep 17, 2015 6:35 AM in response to Pakzadn
    Level 1 (0 points)
    Sep 17, 2015 6:35 AM in response to Pakzadn

    Misery loves company.  Experiencing this issue as well.  Running Windows 7 Professional 64-bit and updated to iTunes 12.3.0.44 64-bit last night, then downloading and updating my iPhone 6 Plus from iOS 8.4.1 to iOS 9.0 (13A344).  No issues or so I thought anyway.  Later in the evening directly from my iPhone I purchased and downloaded a new app in addition to updating a number of other apps.  When attempting to sync (...automatic or manual) my iPhone with iTunes (tethered) here this morning my new purchase and app updates are not transferring from my iPhone to iTunes.  Ridiculous.  Hey Apple.  Sync much?  *shakes head*

  • by jeankipr,

    jeankipr jeankipr Sep 17, 2015 6:37 AM in response to Pakzadn
    Level 1 (6 points)
    Sep 17, 2015 6:37 AM in response to Pakzadn

    Im using the iOS 9, the official

  • by Wilfredo Nanita,

    Wilfredo Nanita Wilfredo Nanita Sep 17, 2015 6:49 AM in response to jeankipr
    Level 2 (308 points)
    Apple Music
    Sep 17, 2015 6:49 AM in response to jeankipr

    Me too am having the same issue. Not able to transfer purchases or updates from iPhone in iOS9 official to iTunes 12.3.

  • by pc_of_newberg,

    pc_of_newberg pc_of_newberg Sep 17, 2015 9:35 AM in response to Gordon Hodgson
    Level 1 (0 points)
    Sep 17, 2015 9:35 AM in response to Gordon Hodgson

    Same exact bug on both my Windows install and on my Mac install.  Seems like a new bug.

  • by sachinwandkar,

    sachinwandkar sachinwandkar Sep 17, 2015 10:19 AM in response to Gordon Hodgson
    Level 1 (0 points)
    Sep 17, 2015 10:19 AM in response to Gordon Hodgson

    Thanks god I am not alone. Since updating iPhone to iOS 9.0 and iTunes to 12.3, I am unable to transfer purchased and updated apps to iTunes. I hope Apple will come out with solution.

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