Rear camera stopped working after upgrade to iOS 9

Ok. I get it. Comments to functionality of unreleased beta versions get deleted. I get it and it kind of makes sense as its officially unreleased and not finished. Still I think its valuable to others to share experience.

I had no idea how well curated this topic as gotten. At least someone is aware and paying attention - thats good. Makes you wonder what else got edited out.

Still looking for solutions. G

which beta version are you referring to? Being aware that the update caused problems is one thing; actually trying to fix the problem is another. has Apple given a solution to these problems post 9.2 update??

<Edited by Host>

For me, it's a software issue, it came after iOS 9.2 upgrade and also I can demonstrate the camera can work in the restoring from backup process temporarily and be black after some minutes.

Why Apple choose to ignore? We can accept no upgrade but if a machine can upgrade, its feature should not be cut.

I wrote these line because it's Steve's birthday. Please stop to destroy this brand.

<Edited by Host>

SO... update here.

I was able to get the flashlight and camera both working and working with other apps for extended periods of time including over night using Apples b eta software but just updated last night to the latest update and it killed the Flashlight and camera and non of the previous steps i used to force the camera and flashlight to work will work this time. One wonders if the engineers at Apple aren't trying to mess with me!!!

Seriously I've had several days now of camera use and when it quit, it was relatively painless to force it to work, Now its totally dead again!!!!!

COME ON APPLE!!!!!

iPhone flashlight stopped after I upgraded iOS 9.1.2. Suggested repair required restoring the phone or something . . . yeah right like I'm going to do that. Instead I went the the app store and loaded a flashlight that seems to work as well or better then the iPhone flashlight app.

Hello,

I have exactly the same issue, after updating my iphone 6s, the rear camera doesn't work anymore!!! I was thinking that it was hardware problem...

but when I read your Post, I realised it was not...

Apple pls help us!! or send us a corrective action or update!!!

Thx

Same thing happened to my sister's iPhone 5S. Upgraded to iOS 9.0.3 for (thought I was doing her a favor). Camera worked fine for a few hours and then the rear camera is now black and/or shows a still from the front camera. Warning symbol says phone needs to cool down for flash to work. Front camera still works. 😟

Having the same issue, iPhone 6 16gb. Cosmetically the device is in superior condition, alas updating to 9.3.1 my camera is failing. 500+ people are having the same hardware failure? Apple are you really going to leave us all in the dark?

Resets, wipes, nothing is working! Apple please help!

Geniuses at the local Apple Store are saying hardware failure, I gladly tried to purchase a camera replacement, an hour goes by and the issue is still arising. Making FaceTime calls, when connected I can view the rear facing camera, every time.

How could the camera work for FaceTime calls but not ok the camera app?

Just four months over a year old the cameras are dead?

I upgraded from my 4s which I had well over three years, and had been much more weathered.

I almost dare say this is unacceptable customer service Apple.

Whats going on?

I also get the same problem after updating my iOs to iOs 9! Rear camera isn't working. It displays a black screen and a window pops up saying that I can't use the flash because the phone needs to cool down Also, whenever I don't get that black screen if I'm using the rear cam, it freezes and can't click that shuter button

My iphone 5c also get the same problem after update to iOS 9.3.1!!!

It seems that this problem is lasting for a long long time, but without any advice/comment from Apple.

What's going on??? Such a big company and No. 1 phone maker in the world, but with a ridiculous way to reply their customers.

How we can push Apple to directly face this problem which is created from their software?

Its the 19th of may,

the post has been viewed over 120.000 times, we all have the very same problems all because of 1 update yet apples tries to blame our hardware, to make us buy new hardware so they can "fix" this problem. this is not going to happen this is ridicolous they broke my phone it's in perfect shape used my camera each day for 2 years and now i'm 1 month over my warranty and boom this happens.

I'm going to try to downgrade my phone to iOS 8 to see if that works because i'm so ****** right now at this billion dollar company.

Message by a Lost Costumer.

I got this problem today. Tried resetting, factory resetting and what not but the problem is still there. I use iPhone 5 running on ios 9.3.2. I updated it 2 days after the official release of 9.3.2 and camera worked well till today morning. This is really frustrating and Apple should provide some concrete solution to this. Looks like its there game plan so that people should buy their latest iPhone but given the reputation of Apple this is big shame on this grt org. They should think abt their customers and provide the solution here instead of just saying that this is hardware issue.

I have the same problem with my iphone 5. I think i had the new update 9.3.2 since the day it came out, and only yesterday afternoon the camera stopped working. I first noticed it when i tried to use snapchat and then i seen the sign for overheating on my camera. I tried to recover my device, but it didn't work. Mainly because it automatically upgraded to ios 9.3.2. I really hope they fix this problem as soon as possible. They already did that with iPads.

I reckon it is planned obsolescence .

I can understand them doing it to my 4 year old 4S but a 5S?..,really?.

Do they think this will make me want to upgrade to their latest offerings?

Very sad when it comes to this from a company that supposedly prides it self on build quality.

my camera started working again after the second last update. Now I get lines on the screen when using the camera some times but it takes photos fine. Now my ipad 2 barley works.

I your phone is up to date then restart it.