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Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5. once completed the rear (main) camera shows only a black screen. the front facing camera seems to work fine. other apps don't seem to be able to use the rear camera. There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot. My phone seems to be at room temperature. Also the flashlight does not work. I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera


This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.


I have restored my phone and turned it off and on, but nothing has worked.


anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

Reply
311 replies

Dec 12, 2016 10:03 AM in response to Pointebasic

Did you ever find a solution?I know that many users had the same issue, me too. I worked with Apple Engineeers and Senior IT Support ont his issue only to be told I need a new phone that it was hardware related. Funny it happened after the IOS 9 update and all was working fine before. In addition the crash reports from my phone clearly pointed the IOS9 camera updates to iPhone 6 and above. You can step up by not down on upgrades. I was not happy with the outcome of 3 months working back and forth with Apple Support only to be told I need a new phone when all worked well again before IOS 9. In addition none of my other apps went out post the IOS9 update. Apple did try three times to replace the camera on my Iphone and it did not work. Then I was told it was the mother board by the Apple store.... Again mother board controls other apps as well. Very interestng since everything works except my front camera. I will be getting a new smart phone, except it will not be an Apple but an Android OS. I invested in Ipads, Iwatch and other apple products to have this happen. Nothing personal to Apple but my consumer decision was based on Apple Customer and product support as well. I was not offered any other assistance past the above after investing Six hundred pluss dollars on their phone which lasted 2 1/2 years. Happy Holidays

Rear camera stopped working after upgrade to iOS 9

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