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Ios9 stuck on slide to upgrade

stuck on slide to upgrade on iPhone 5 after upgrading to ios9 help!!!

iOS 9

Posted on Sep 16, 2015 1:34 PM

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Question marked as Top-ranking reply

Posted on Sep 16, 2015 2:53 PM

same problem with 5s - I am trying through iTunes on computer - still nothing - anyone out there any ideas???

125 replies

Sep 17, 2015 2:28 PM in response to nataleecat

I am afraid you will have tofirst update your OSX version, then check again and download all relevant software updates, before you can update via iTunes....unless you want to do it OTA (Over the air) through wifi?

Not recommended by many, but still worked for me on my iPad 3 100%; so why not? Your choice.

However, you may have to still consider upgrading your OSX version, as otherwise it might really start to block you in many different ways in the future and on the long run. Beside, how are you going to do a computer backup if you cant access iTunes properly in the first place?

Why didn't you update to the latest or one the latest OSX version? By choice, or because your hardware does not support it? Just wondering?....

Sep 18, 2015 8:08 AM in response to Dazpeo

From what i noticed i saw if you have the older IOS 6, 7, it causes this glitch. But the ones that have the 8.1.4 i think, thats the one that works fine to upgrade to ios 9. Unfortunately I had the older IOS 6.1.1 and i was unable to upgrade to ios 9.


Solution?? I had to upgrade to manually upgrade to ios 9, downgrade it to ios 8.1.4, and then reinstall ios 9 to work. All this process did delete all of my settings and contents. Even when i did a back up, i tried to do a restore back up, and it caused the same slide to upgrade message.


Another solution? Wipe all of the settings from iphone, make sure ios 9 is upgraded, and it works perfect after. Dont do the back up that itunes does, it will just go back to slide to upgrade glitch and you will have to do it all over again. (or you can restore to factory settings)


After all of this i did waste a lot of time, and patient for apple. I lost so much information we should not be able to be forced to factory reset when there is a upgrade or because we didnt do a upgrade from previous ios. I wish everybody better luck and i hope everything works fine for you guys. 🙂

Sep 18, 2015 8:40 AM in response to Jetfighter17

Agree completely with Jetfighter


I, like man others, spent most of yesterday fixing my iphone 5s. It was running IOS7 when the OTA upgrade to IOS9 was attempted. It was stuck at the "Swipe to Upgrade" screen like everyone else. Tried the restore but it would go forward because "find my iphone" was still active - but I could not get into the phone to turn it off. I did eventually remove it from icloud.com but it still had issues. Restarted the phone at least 30-40x yesterday.


Eventually entered DFU mode (to bypass the "find my iphone is still on" message) to restore via itunes. Neither iCloud nor itunes (physical) restores / update worked. The restores would appear to be fine and run through the entire setup starting at HELLO... but then as soon as the very end "Let's get started" page was pressed it would send me back to the "Swipe to Upgrade" screen.

Someone mentioned not selecting anything (wifi, setting passcode, location services, icloud) on the initial set up and that did appear to work but would eventually crash to the Swipe to Upgrade screen.


Unfortunately, the only way to have a working phone was to "set up as new iphone", which mean all data was lost. None of the restore options worked. I ended up using imactools.com's "iBackup Viewer" software to download my icloud backup and extracted out my contacts. txt, vms, voice memo's, pictures, etc. I can view all my notes in the tool, but after Apple changed how notes behaved (icloud), I was not able to get those back on my iphone (at least I still have access to them).


Frustrating...very frustrating.

Sep 18, 2015 11:09 AM in response to mh434

I was able to get past the "turn off find my iphone" by doing that from the cloud.

The patient people at Apple Support walked me thru a fix.

I had backed up my iphone to iTunes before I attempted to upgrade to ios9. I do not subscribe to icloud - and have been getting the message that my phone is unable to back up to icloud forever.

They had me bring the phone up as a new phone (and it came up under ios9 just fine). It was a little scary to know all my data was going away.

From there I a was able to sync to my contacts via icloud, and copy my apps over.

I have lost some things like my text message history. I bet I'll be able to bring it back later. Other than that, my phone works!

Sep 18, 2015 11:58 AM in response to Dazpeo

Tried this on my iPhone 4s and it did not work. It would not go into restore mode after pushing buttons as directed . Just kept returning to slide screen. I have tried clicking on restore from the iTunes software. The software tells instructs me to turn of the find me phone locator before I can proceed. Since the phone is locked up I am unable to access this function. So far nothing has worked.

Ios9 stuck on slide to upgrade

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