You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IOS 9 Cellular Data Usage Restrictions not working

Hello, I just updated several devices to IOS 9 and I noticed the Cellular Data Usage Restrictions are turned on. However, when I check the Cellular settings I am able to make changes under User Cellular Data for section. This is the same behavior with all upgraded devices I have. Is this a known issue?


Thanks for your help with cap data plan having this feature working is critical for my family plan and devices.

iPhone 6 Plus, iOS 9

Posted on Sep 16, 2015 6:03 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2015 8:24 AM

I am having this issue as well for enterprise. After updating a couple supervised devices to iOS 9 the cellular settings are supposed to be restricted from being changed but this it's only half true. In iOS 9.0.0, when you shut off the items that you do not want working over cellular data and changes are not allowed for cellular data, the items that were already shut off at the time the restriction was engaged will stay off, even though they toggle back to green.


For example, let's say you toggled Music to not work over cellular data, then apply the restriction for cellular data changes, you'll still be able to toggle Music back over to work on cellular data so it APPEARS that it is back on, but as soon as you move away from the Cellular menu and come back Music will show as shut off for cellular data.


While this is really great for things that you already have shut off and restricted it's a real problem for things you NEED to have working over cellular data. For example, let's say that the App Store is something that you want to work over cellular data. If it the App Store is shut off after the restriction is applied, it is going to stay off until it is turned back on by the user.


So basically, any apps that you shut off in Cellular Data at the time the restriction to not allow changes was applied will stay OFF, even though the user thinks they toggled it to ON. Any apps that you leave ON in Cellular Data can be turned OFF by the user or turned back ON.


This is a real problem if you need something to stay ON.

319 replies

Nov 4, 2015 5:36 PM in response to HondaFit

Apple support says they're working on it and the fix will be in a release. Big difference between a release and the next release. I'm a developer and I would not think this to be such a difficult fix. Could it be that the telephone service providers are rewarding Apple to not fix it right away so they can make money on all those data plan overage charges?

Nov 5, 2015 1:43 PM in response to Rudy386

Same problem here Data restrictions will not work on 5, 5s, or 6 running any IOS 9 or 9.01 or 9.1 or whatever. However my Iphone 6 still running IOS 8.4 data restrictions work just fine and they grey out and stay put. My kids have now figured out that they can go into cellular data and turn on data to apps I previously restricted i.e. Youtube....and yes I had a 3 gig data overage last month. So thanks Apple for that nice bill. They have been aware of this since September and still not fixed it. I am so over this crap with Apple....but hey the kids got news emojies with the last update like that's important.

Nov 6, 2015 6:12 PM in response to Rudy386

I grew up without a cell phone, and my children all grew up without cell phones. And they were all safe, except for the one that was hit by a car and killed. Having a cell phone wouldn't have improved his safety, and, as I see kids walking down the street and across streets focused on their smart phones, I suspect having a smart phone will make them less safe. But even if there is a perception of safety in kids carrying cell phones, a cheap flip phone will meet the same safety requirement. And having to be seen with one will probably be embarrassing enough to be a deterrent to losing the use of their smart phone. I've spoken to several parents who have used this idea; it wasn't original with me. Technology is not a parent.

Nov 6, 2015 7:13 PM in response to Lawrence Finch

Just because we grew up without phones doesn't mean our kids should. The cellphone phone is a great tool. My kid does not use it when in motion but it is new to her and has abused our the cellular data rule to watch movies that she owns via Disney, iTunes, etc.. My daughter had a cheap flip phone for many years. She is now 17 and three months ago I gave her an iphone. Apple should honor their advertised product capabilities and fix their bug. I should not have to consider the additional costs and hassle of returning the iphone, getting another flip phone and changing my plan, just because Apple won't get their act together. At least Apple could acknowledge the problem and announce these types of issues instead of making the public search and dig to find out that it's a bug. I may scold my daughter for breaking our rule but I will not punish her for it nor jeopardize her safety. Your suggestions are off the mark and your innuendos about my parenting are insulting. When it comes right down to it, Finch, you're a waste of time.

Nov 6, 2015 7:53 PM in response to Lawrence Finch

Keep your eye on the ball!! Do you have a solution for our data usage restrictions not remain locked? If not GET OFF THIS TOPIC and stop being such a troll! You are - as Rudy386 suggested - wasting the time of everyone reading and posting to this thread. You seem to be an angry person with too much time on your hands. Find another avenue for your self-righteous criticism.

Nov 9, 2015 4:49 PM in response to Turko

I had this problem, too, but I seem to have found a way to get it to work again. I had to go into Settings>General>Restrictions and then disable restrictions. Restart the iPhone. Set all of the settings that you want to be "locked" after reapplying the restrictions. Then go back in and enable restrictions again. Now, when I go back to Cellular Data, the apps' toggle switches below are now grayed out.

IOS 9 Cellular Data Usage Restrictions not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.