Apple Event: May 7th at 7 am PT
Hi all,
I can't get the new iTunes to download. Getting error "There is a problem with this installer package. A program required for this install to complete could not be run."
Installed iOS9 on my phone - and PC wouldn't recognize it. Uninstalled iTunes 12.2.25 after several attempts at the update to 12.3, so now I have no tunes on the PC...
Thanks for any assistance.
Windows 7
I found a workaround, which should for any version of Windows (Vista, 7, 8, 8.1, and 10):
1) Close iTunes if open
2) Use a program such as 7-zip to open up the iTunes 12.3 executable (e.g. iTunes6464Setup.exe) and extract the following:
NOTE: the names will vary slight for 32-bit OSs
3) Right-click on AppleApplicationSupport64.msi and choose install. If there is a prompt to repair or install then choose repair.
4) Right-click on AppleMobileDeviceSupport6464.msi and choose install. If there is a prompt to repair or install then choose repair.
5) Right-click on iTunes6464.msi and choose install.
Recommendation: Preform these steps of upgrading iTunes after updating all your devices to iOS 9 due a different problem.
Cause: The problem most likely is caused by AppleSoftwareUpdate.msi for 64-bit versions of Windows.
Try repairing Apple Software Update from the programs & features control panel, and then try to update iTunes again.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
iTunes 12.3 problems
