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Level 1

13 points

iPhone 6 won't sync with iTunes 12.3

Hi here,

I updated to iTunes 12.3 today and now my iPhone 6 (which was updated to iOS 9 just today) won't sync with iTunes. I have the phone plugged in, it asks every time I plug it in if I want to allow my computer to access the phone (which I do allow), and the battery emblem in the top-right turns green (indicating that it's synced). That all said, when I open iTunes, the iPhone icon to the right of the others in the top-left corner does not show up, and my most recently added music does not get carried over to my phone, so I know it's not syncing. (I'm also running Windows 10.)

I've tried uninstalling and reinstalling iTunes, as well as rebooting my computer and my iPhone. I also checked to see that Apple Device Support is running automatically, not manually, and that it's not damaged or anything. None of that worked, though.

Does anyone else have a suggestion?

Posted on Sep 16, 2015 8:10 PM

66 replies

Dec 3, 2016 8:49 AM in response to Eonva

Great. Worked perfectly after all other attempts failed. Thank you Eonva

turingtest2

Level 10

272,831 points

Dec 3, 2016 8:57 AM in response to Lewis_Green

Lewis_Green wrote:

Does anyone else have a suggestion?

See iOS device not showing in iTunes for Windows.

tt2

Dec 3, 2016 2:46 PM in response to Lewis_Green

These are the exact steps that I used and that worked for me:

Windows Vista, Windows 7, or Windows 8, Windows 10

Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
Click "Browse my computer for driver software".
Click "Let me pick from a list of device drivers on my computer".
Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
BOOM. iTunes opened immediately after clicking next in the last step for me. I just had to trust the computer again on my iPhone.